Senior/ Staff Site Reliability Engineer (SRE)

DescriptionWe are looking for a Senior or Staff level Site Reliability Engineer to strengthen the reliability, scalability, and operational maturity of our platform in San Francisco, California. This role will focus on improving service health, refining observability, and partnering with engineering teams to build systems that perform consistently under real-world demand. The ideal candidate brings deep production experience, a strong automation mindset, and a practical approach to incident response and continuous improvement.Responsibilities:• Establish measurable reliability standards for critical services by creating and maintaining service indicators, objectives, and error budget practices.• Take ownership of production stability by monitoring uptime, latency, and availability, and driving improvements that reduce operational risk.• Lead live incident response efforts, coordinate troubleshooting during outages, and ensure issues are resolved efficiently and thoroughly.• Run blameless post-incident reviews, document findings clearly, and track corrective actions through completion.• Design and enhance observability across logs, metrics, and distributed tracing using tools such as Datadog, CloudWatch, Grafana, OpenTelemetry, and Sentry.• Improve alert quality and dashboard design so engineering teams can quickly identify meaningful system issues without unnecessary noise.• Evaluate system behavior under load, uncover performance constraints, and recommend changes that improve scalability and resource efficiency.• Build automation and internal tooling that streamline operational work, strengthen deployment safety, and support incident management, debugging, and capacity planning.• Contribute to infrastructure and delivery workflows across AWS, Terraform, Ansible, Linux, and GitHub Actions with a focus on dependable releases and resilient systems.• Partner with security and compliance stakeholders to support operational standards, audit readiness, and the integration of monitoring into broader engineering practicesRequirements• 7+ years of experience in Site Reliability Engineering, infrastructure engineering, or a closely related production environment role.• Strong background operating, supporting, and troubleshooting distributed systems at scale.• Hands-on experience with observability platforms such as Datadog, Grafana, OpenTelemetry, CloudWatch, or similar tools.• Proven involvement in on-call operations, incident management, and reliability-focused problem resolution.• Practical experience defining and using SLIs, SLOs, and error budgets to guide service reliability decisions.• Familiarity with AWS environments, including serverless and container-based architectures.• Experience working with relational databases such as Postgres and performance analysis in production systems.• Ability to write automation scripts or lightweight tooling in languages such as Python or Bash, with strong judgment around failure modes and system designJob typePerm