Customer Service Coordinator

Customer Service Coordinator

Winpak Heat Seal is seeking a Customer Service Coordinator to join their team in Pekin, Illinois. The Customer Service Coordinator is at the heart of our customer operations, serving as a key liaison between customers, sales, production, and logistics. In this dynamic role, you will build strong relationships, coordinate solutions, and ensure customer needs are met with accuracy, responsiveness, and professionalism. This role champions the voice of the customer throughout the organization. Success in this role requires excellent communication skills, strong attention to detail, sound judgment, and a proactive, solutions-oriented approach. If you excel at building strong relationships, and are passionate about delivering exceptional customer service, we encourage you to apply.

Key Responsibilities:

• Serve as the primary point of contact for assigned customers and sales representatives, providing timely, professional, and solution-oriented support.
• Build and maintain strong customer relationships by proactively addressing inquiries, resolving issues, and ensuring a positive customer experience.
• Manage customer orders from initial request through final delivery, ensuring accuracy, responsiveness, and alignment with customer expectations.
• Coordinate with production, logistics, graphics, quality, and finance teams to facilitate efficient order fulfillment and achieve on-time delivery commitments.
• Communicate customer requirements related to product specifications, artwork, pricing, forecasts, and packaging to ensure accurate execution across departments.
• Monitor order status, production schedules, and customer commitments, proactively identifying and addressing potential risks or service concerns.
• Analyze inventory levels, customer usage trends, and forecasts to support continuity of supply and maintain appropriate inventory levels.
• Prepare and communicate inventory reports, forecasts, and service-related metrics to support informed decision-making and customer satisfaction.
• Identify opportunities to improve processes, communication flow, and service levels through collaboration and participation in continuous improvement initiatives.
• Support compliance with company policies, quality standards, food safety requirements, and continuous improvement practices while contributing to special projects and other business initiatives as assigned.

Required Qualifications:

• 3+ years of experience working in a customer-focused and cross-functional environment
• Experience in a role that required managing multiple priorities, coordination of competing deadlines, and maintenance of a high level of accuracy and attention to detail.
• Experience in a role requiring strong verbal and written communication skills, with the ability to communicate information clearly, professionally, and effectively while building positive relationships with both internal and external stakeholders.
• Experience using Microsoft Office applications including Outlook, Word, Excel, and Teams.

Preferred Qualifications:

• Ability to communicate clearly and effectively to both internal and external stakeholders
• Post-secondary education in Business Administration, Supply Chain, or a related field preferred
• Experience using cloud-based applications and digital collaboration tools preferred.
• Experience using ERP and/or CRM systems to manage customer information, orders, inventory, or business transactions.

Additional Details:

• This position is fully onsite at 1821 Riverway Drive, Pekin Illinois
• Work schedule – Monday to Friday, 8:00am - 4:30pm

Compensation range: $45,000-$55,000. The compensation range provided is a general guideline only. Pay will be determined based on the candidate's experience and expertise and is subject to vary.

Why Winpak?

Winpak is committed to providing comprehensive benefits to support the physical, mental, financial, and social well-being of our employees and their families. Our benefit package includes:

• Competitive pay with increases every six months as you progress toward the top rate
• Career growth and advancement opportunities
• Top-tier medical, dental, vision, and prescription coverage
• Generous retirement savings plan with a highly competitive company match
• Paid time away from work
• Tuition assistance program
• Employee and family assistance program, including short-term counseling, wellbeing coaching, and financial and legal consultation services
• Company-paid disability coverage
• Company-paid life and accidental death and dismemberment insurance
• Optional additional life insurance

Build Your Future at Winpak

Winpak's vision is to provide the best packaging solutions for people and planet. We are a leading supplier of innovative packaging solutions serving a variety of industries, including food and beverage, pharmaceuticals, and consumer products.

At Winpak, inclusion is one of our core values. We believe an inclusive culture creates a sense of belonging, drives innovation, and strengthens our organization. We are committed to providing a workplace where every individual feels respected, valued, and appreciated.

Winpak is an Equal Opportunity Employer. We are committed to an equitable and inclusive recruitment process, evaluating applicants based on merit, capability, and qualifications related to the job. If you require accommodation during the recruitment process, please let us know and we will work with you to ensure your needs are met.