Senior Manager - Global Digital Technology Operations

Description & Requirements

who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

about this team

The Global Digital Technology organization is seeking a high-impact Senior Manager of Global Digital Technology Operations to partner closely with the SVP and leadership team. The role sits at the center of a large, high-visibility technology portfolio-spanning Digital, Retail, Guest, Educator, Marketing, and Order Management-and turns strategic priorities into coordinated action. It drives operational rigor, strengthens executive decision-making, and ensures clarity and alignment across a fast-moving, highly matrixed environment by connecting strategy, planning, communications, financial stewardship, and execution.

This leader thrives in complexity, influences without authority, and is the intersection of people, process, and technology. The role requires navigating ambiguity, linking details to enterprise-level context, and building trust with senior leaders and cross-functional partners. It also includes leading a team of program managers, project managers, to elevate execution, accountability, and organizational effectiveness.

core responsibilities

• Partner with the SVP and leadership team to prioritize, translate and strategic priorities into clear operating plans, measurable outcomes, and coordinated execution across Digital, Retail, Guest, Educator, Marketing, and Order Management Technology teams
• Serve as a central coordination point for key partners across the technology organization, including FP&A, People & Culture, Legal, Facilities, Communications, and other enterprise teams.
• Translate strategic priorities into clear operating plans that drive measurable outcomes and coordinated execution across all technology domains.
• Lead the organization's rhythm of business including leadership meetings, business reviews, planning cycles, operating cadences, and strategic offsites.
• Manage the annual technology operating and communications calendar to ensure alignment at key decision and planning moments.
• Prioritize and organize critical issues for the SVP to enable timely, well informed executive decision making.
• Drive clarity in ambiguous situations by framing trade offs, surfacing risks and opportunities, and supporting prioritization across competing needs.
• Coordinate cross functional initiatives by partnering with VP teams and stakeholders to resolve bottlenecks and ensure follow through on commitments.
• Develop executive ready narratives and communications that articulate strategy, progress, risks, decisions, and business impact.
• Use insights, OKRs, and performance metrics to monitor progress, strengthen accountability, and inform data driven decisions.
• Support financial planning and investment decisions by partnering with FP&A and technology leaders on budgets, resource allocation, and financial tracking.
• Strengthen organizational health and engagement by monitoring sentiment, enabling culture initiatives, leading engagement moments, and building strong cross team relationships.

qualifications

• 10+ years of experience in technology business operations, program management, strategic planning, chief of staff-style leadership, or a related function within a complex, matrixed, and fast-paced environment.
• Proven experience supporting senior technology executives and leadership teams, with the ability to translate strategy into operating mechanisms, planning processes, communications, governance, and measurable execution.
• Demonstrated success operating in highly cross-functional environments with broad stakeholder complexity, including technology, product, business, finance, people, communications, and enterprise support functions.
• Strong executive presence and judgment, with the ability to influence without direct authority, build trust quickly, and navigate sensitive priorities with discretion and maturity.
• Experience leading organization-wide rhythm of business activities, including annual planning, leadership meetings, business reviews, strategic offsites, operating calendars, and governance cadences.
• Strong business acumen and the ability to connect operational work to business value across retail, digital, guest, educator, and enterprise technology priorities.
• Demonstrated ability to create clarity from ambiguity, synthesize incomplete information, frame trade-offs, and help leaders prioritize in a rapidly evolving environment.
• Strong analytical and financial acumen, including experience using OKRs, scorecards, performance metrics, resource plans, budgets, and business insights to inform recommendations and decisions.
• Exceptional written and verbal communication skills, including the ability to craft concise, executive-ready presentations, narratives, updates, and messaging for senior leaders and broad organizational audiences.
• Experience building strong partnerships with FP&A, People & Culture, Legal, Communications, Facilities, and other enterprise functions to enable planning, execution, and organizational effectiveness.
• Proven ability to lead governance, coordination, and execution across decentralized or federated organizations with multiple leadership stakeholders and interdependencies.
• Experience leading, coaching, or developing program managers, project managers, business analysts, or business operations professionals.
• Skilled in tools such as Jira, Confluence, ServiceNow, Teams, SharePoint, and related planning, reporting, and collaboration platforms.

must haves

• Acknowledge the presence of choice in every moment and take personal responsibility for your life.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results.
• Communicate with honesty and kindness and create the space for others to do the same.
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Foster connection by putting people first and building trusting relationships.
• Integrate fun and joy as a way of being and working, aka doesn't take yourself too seriously.

additional notes

Authorization to work in the United States is required for this role.

compensation and benefits package

lululemon's compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and teamperformance. Thetypical hiring range for this position is from $144,100-$189,100 annually; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program, subject to program eligibility requirements.

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

• Extended health and dental benefits, and mental health plans
• Paid time off
• Savings and retirement plan matching
• Generous employee discount
• Fitness & yoga classes
• Parenthood top-up
• Extensive catalog of development course offerings
• People networks, mentorship programs, and leadership series (to name a few)

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

workplace arrangement

Hybrid

In-person collaboration and connection is important to our culture. Work is performed onsite, minimum 4 days per week.

#LI-Onsite #LI-AC1