Service BDC Operator

Service BDC Representative - Automotive Dealership Are you friendly, positive, dependable, and great with people? Do you enjoy helping customers and working as part of a team? If so, we’d love to hear from you! We are looking for a motivated and customer-focused Service BDC Representative to join our dealership team. This is an important customer-facing role within our Service Department and is a great opportunity for someone who enjoys communicating with people, solving problems, and working in a fast-paced environment. As a Service BDC Representative, you will handle inbound and outbound customer calls, assist with service-related questions, schedule and confirm appointments, and help ensure that every customer receives friendly, professional, and timely assistance. Responsibilities Handle inbound and outbound customer calls in a friendly and professional manner Assist customers with service-related questions and appointment needs Schedule and confirm service appointments Provide customers with accurate information regarding dealership services and processes Update customer information and maintain accurate records of all interactions Assist in resolving customer questions and concerns Escalate complex or sensitive customer concerns to a supervisor when appropriate Work closely with Service Advisors, management, and other dealership departments Follow established processes and procedures to ensure a consistent customer experience Qualifications Previous customer service, call center, or automotive BDC experience is a plus, but we are willing to train the right person Excellent verbal and written communication skills Friendly, professional phone presence Strong organizational and multitasking skills Comfortable working in a busy, fast-paced environment Basic computer skills and the ability to learn new systems Strong attention to detail and ability to follow instructions Dependable with a strong work ethic Positive attitude and team-oriented mindset Genuine interest in providing an excellent customer experience Interest in learning about vehicle maintenance and dealership service operations Bilingual is a plus High school diploma or equivalent required Benefits Medical, Dental, and Vision Insurance 401(k) Life Insurance Paid Time Off and Vacation Opportunities for advancement Training and development Supportive team environment Available Schedules We currently have multiple full-time schedules available: Monday-Friday: 7:00 AM-4:00 PM Monday-Friday: 8:00 AM-5:00 PM Monday-Thursday: 10:00 AM-7:00 PM and Friday: 10:00 AM-6:00 PM Every other Saturday: 7:45 AM-4:00 PM, based on assigned schedule We are looking for someone who is reliable, upbeat, professional, and truly enjoys helping people. Automotive experience is helpful, but attitude, communication skills, and a willingness to learn are just as important to us. Background check and drug screening are required. Marijuana use is not an automatic disqualifier. #J-18808-Ljbffr Ray Catena BMW of Westchester