Account Executive

Responsibilities Lead execution of client strategy in collaboration with clinical, client services, and operations teams. Build and maintain strong client stakeholder relationships at all levels via timely and effective communication, including phone calls, emails, and face‑to‑face meetings. Collaborate with internal departments to develop and effectively deliver quarterly, annual, and other client reporting packages that drive and support client strategy through analytical interpretation of data. Identify and present appropriate benefit design and up‑sell opportunities that contribute to an excellent client experience. Leverage knowledge of PBM and pharmacy industries to provide a consultative approach to client needs. Drive and own client renewals through collaborative development of ongoing, effective client strategy fostered by strong relationships with key client stakeholders. Own contracting processes to include negotiations and ongoing compliance to contract/agreement terms. Participate in the resolution of escalated client issues as needed in cooperation with the Client Experience Team. Participate in Request for Proposal (RFP) processes to support sales initiatives by assisting with questions and responses as assigned. Assist with onboarding and implementing new business to provide a cohesive incoming client experience. Identify market and organization needs and support business development efforts by sharing information with internal key stakeholders to improve client experience and drive organization success and efficiency. Assists in identifying business line issues and defining stop‑gap solutions and long‑term solutions. Perform other duties as assigned. Qualifications & Education BS/BA in Business, HealthCare Administration or related field, or an equivalent combination of education and experience. Minimum of 3 years’ experience as an account manager or account executive, managing own book of clients that are moderate to complex in nature. Strong account management, project management, sales and negotiation skills. Excellent communication, both written and oral, and interpersonal skills. Strong presentation skills to all levels of employees. Ability to build and maintain relationships with clients and internal partners. Ability to be a trusted partner and advisor and to influence internal and external partners. Knowledge of pharmacy benefit management (PBM) industry. Understanding of healthcare and insurance industry. Proven track record of meeting and exceeding sales targets. Proficient in Microsoft Office. Ability to travel frequently, including overnight stays. Experience in Pharmacy Benefit Management (PBM) industry (preferred). Solid understanding of PBM Operations, including claims submission and processing, and familiarity with medications and their uses (preferred). Knowledge of HIPAA regulations (preferred). Physical Requirements This is a largely sedentary role; however, some standing, walking, bending, and reaching may be required. Regularly operates in an office or home office setting which involves utilizing a computer, mouse, keyboard, and occasionally other standard office equipment, such as printer, copier, phone. Travel may be required by either car or airplane, or a combination of multiple modes of transportation. #J-18808-Ljbffr