Key Accounts Coordinator

Job Description

Job Description

Who We Are:

From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.

What You Will Be Doing:

As a Rental Key Account Coordinator, you will play a critical role in delivering a seamless and high-quality rental experience for our key customers. Your primary responsibility is to ensure customer satisfaction by accurately assessing client needs, coordinating internally across branches, and executing rental processes with precision and efficiency. You will serve as the central point of contact between Key Account Representatives and branch locations, ensuring strong internal alignment that supports exceptional external service delivery. In this role, you are expected to foster accountability, maintain open communication, and proactively manage customer interactions. You will be responsible for checking equipment availability, coordinating with the service department to schedule maintenance, and ensuring all commitments are met on time. As an administrator of rental agreements, you will manage contract documentation through RentalMan, accurately tracking rental in and out dates, and ensuring that all records are maintained to the highest standard. You will be expected to handle customer concerns and complaints professionally, providing timely and effective solutions to resolve issues and strengthen customer relationships.

Primary Responsibilities:

• Identify and assess customer rental needs to provide tailored, high-quality service.
• Maintain accurate logs of customer interactions, calls, and transactions.
• Serve as liaison between Key Account Representatives and branch teams to ensure alignment and effective communication.
• Build strong relationships with internal partners to drive consistency and accountability across departments.
• Coordinate equipment availability and maintenance schedules with service departments to meet customer deadlines.
• Administer rental agreements using RentalMan, including tracking rental periods and documentation compliance.
• Provide "On Rents" weekly reports to Key Account Customers. Proactively communicate with the customer about units close to call off dates as identified by the Key Account Manager.
• Address and resolve customer complaints professionally and efficiently, offering viable solutions to enhance customer satisfaction.
• Support ongoing process improvements to optimize the customer experience and rental lifecycle.

Additional Responsibilities:

• Participate in required safety program, and work in a safe manner.
• Additional duties as assigned by manager.

Who We Are Looking For:

To be successful in this position you should have a strong mechanical aptitude and prior supervisory experience. You should possess a strong sense of urgency and desire to provide superior customer service. The ability to provide direction and instruction and work in a team environment is essential to this position as well.

Education/Experience:

• High school diploma or equivalent.

Required Qualifications/Skills:

• Basic computer skills.
• Must be able to comprehend, speak, and write the English language.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Problem-solving mindset with a customer-first attitude.

Values:

At Yancey Bros. Co, we are always looking to add people to our team who share our core values:

• Safety: We value the lives and health of our team and customers above all else.
• Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
• Teamwork: We work as one across our organization for the benefit of our customers.
• Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
• Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.

Ideal candidates will demonstrate the following values:

• Acting in a safe manner
• Exhibiting honesty and integrity
• Acting in a fair and ethical manner
• Team mentality
• Delivering quality results
• Embraces change / improvement
• Exhibiting superior customer service skills
• Exhibiting pride and ownership
• Working with a sense of urgency
• Exhibiting a winning attitude

What We Offer:

Yancey Bros Co offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.

Competitive Pay Structure

• Competitive Pay
• Individual Bonus Opportunities Available
• Technician Tool Allowance
• 401k Plan Strong Company Match
• Employee Profit Sharing
• Financial Wellness Coaching

Employee Wellness Program

• Medical, Vision, Dental Insurance
• Prescription Drug Coverage
• Flexible Spending Accounts
• Short & Long Term Disability
• Group Life Insurance

Personal Time Off

• Paid Holidays
• Paid Sick Leave

Career Development

• Tuition Reimbursement
• Ongoing Training
• Advancement Opportunities