Billing Analyst

BILLING ANALYST

Under the direction of the Billing Manager this role will be responsible for maintaining accurate and timely billing for our customers, troubleshooting issues, and implementing new initiatives to ensure accurate and timely customer invoicing and carrier payments.

ROLES AND RESPONSIBILITIES

• Audit and review carrier invoices for accuracy.
• Update TMS for customer billing.
• Contact freight carriers for missing information and problem resolution.
• Prepare customer reports.
• Create and be accountable for key performance metrics.
• Perform all other duties as assigned.

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.

MINIMUM QUALIFICATIONS AND REQUIREMENTS

• Education: High School Diploma

Experience / Training:

• Strong customer service and interpersonal communication skills
• Quick learner with the ability to adapt to new software and technology
• Excellent problem-solving and analytical abilities
• Exceptional attention to detail with strong multitasking capabilities
• Fluent in reading, writing, typing, and speaking English; Spanish is a plus but not necessary. Licenses / Certifications: N/A
• Technology / Equipment: Experience with Microsoft Office especially Excel and Outlook.

PERFERRED QUALIFICATIONS AND REQUIREMENTS

• Education: Associates degree preferred.

PHYSICAL AND MENTAL DEMANDS

While performing the duties of this job, the employee must be able to continuously sit, use a keyboard, calculator, and telephone. The employee is occasionally required to stand, walk, stoop, and/or kneel. The employee must occasionally lift and/or move up to 10 pounds while moving files or small packages. Specific vision abilities required by this job include close vision and the ability to adjust focus. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

Work is performed in an office environment. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.