Service Manager

Job Description

Job Description

JOB posting

 

JOB TITLE: Service Manager

DEPARTMENT : Service

REPORTS TO: General Manager

 

POSITION PURPOSE:

The Service Manager is responsible to promote the department service and repair sales, managing team member daily workloads, project scheduling and supervision of all sites daily service operations, including service administration and purchasing. The Service Manager interacts with all vendors and sub-contractors utilized during regular business activity and continuously seeks to improve purchasing power and sell through margins.

DUTIES AND RESPONSIBILITIES:

1. Schedule and coordinate the activities of all service crew members
2. Develop the service team skillsets, develop training programs and provide direct hands-on mentoring when required
3. Monitors team performance, production, efficiency and quality metrics to ensure that goals are met and supporting overall team quality and training efforts
4. Ensures adherence to departmental and/or operations policies, procedures and practices

 

SUPERVISORY RESPONSIBILITY:

Direct supervision of service technicians, service administration staff, yard and general labor. Supervise any and all sub-contractors utilized by the site directly or indirectly.

 

EDUCATION AND EXPERIENCE:

1. Bachelor or advanced degree in engineering or project management desired.
2. Five (5) to ten (10) years related progressive experience and/or training, or equivalent combination of education and experience
3. Factory OEM Training and Certification a plus.
4. Ability to be comfortable in a sales driven environment requiring both inside and outside efforts to achieve goals.

WORKING  CONDITIONS/PHYSICAL REQUIREMENTS:

1. Must be able to independently lift, carry, push, and pull up to thirty (30) pounds
2. Must be able to climb stairs, both indoors and outside in a variety of weather conditions (rain, wind, heat)
3. Must have flexible schedule to include working weekends and holidays during busy season

 

 

STATEMENT OF PURPOSE

This document provides descriptive information about the above Suntex Marinas position. Work actually performed by incumbents in this position may vary. Although this document may be used for recruiting, staffing, or career planning, the information contained herein should only be used as a guideline or recommendation for the content of and qualifications for this position. An individual’s ability to meet the qualifications and capabilities described in this document is not a guarantee of employment or promotion. Suntex Marinas reserves the right to make changes to this document as deemed necessary without providing advance written notice.   

 

Suntex Marinas provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, or any other consideration made unlawful by federal, state, or local laws. Suntex Marinas is committed to providing reasonable accommodation for qualified applicants, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act.