Security Specialist- Evenings

Overview To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. EEO/AA/Disability/Veteran EEO/AA/Disability/Veteran Responsibilities 1. Maintains a fixed security access control post, or weapons detection post, in an assigned building entrance lobby to ensure proper access control. Provides assistance with directions and anyone in need with physical limitations. Locates wheelchairs upon request or assists with parking and handicap space issues. Must provide strong and consistent customer service and interpersonal skills to promote a positive image of Yale-New Haven Hospital at all times. 1.1 Properly opens and secures all designated doors, entrances, and lobbies. 2. Field Duties: Provides position-related security responsibilities to ensure a safe and secure environment, which allows the Hospital community to achieve its mission and goals. 2.1 Report all suspicious persons/activity to the Central Communications Officer for a response by Senior Patrol Officers. 3. Emergency Response Duties/Obligations: Performs special support functions to ensure an initial response to emergency situations by assisting with the elimination, containment, and/or support to Protective Services Officers who are attempting to resolve the emergency situation. (A Security Specialist is not authorized to perform any level of a law enforcement function). 3.1 Respond to remote locations to meet/escort emergency response medical teams who are transporting materials and equipment to the incident site. 4. Customer/Employee Value-Added Services: Provides a variety of customer/employee related services to enhance our ability to make Yale-New Haven Hospital a customer-friendly environment for patients, visitors, students, or employees. Value-added services, such as greeting the public in a positive manner, are an integral part of our Department's customer service initiatives, supporting the Hospital's mission statement in providing quality services. Demonstrates, without deviation, respect and regard for the dignity of all patients, families, visitors, and employees to ensure a professional, responsive, and courteous Hospital environment. Engages with employees, visitors, and patients by offering a friendly greeting, making eye contact, and displaying a friendly and professional demeanor at all times. 4.1 Responsible for ensuring that employees entering the hospital have their identification badge displayed in accordance with the Hospitals Human Resources Policy. 5. Environment of Care Responsibilities: Observes, monitors, and reports all conditions or potential problems to appropriate internal resources for immediate attention. Communicates with the Service Response Center, coordinating appropriate departments to be notified. 5.1 Reports unsafe conditions relating to the facilities, sidewalks, and surrounding roads leading to and from the Hospital. 6. Support Duties: Lends a supporting role in the operation of ancillary duties within the Department when assigned. 6.1 Provides a support role to the Central Communications Officer by monitoring video systems equipment and taking over routine phone calls for information and/or directions in the Central Communications Dispatch Center during peak service demands or during emergency situations. 7. Equipment Operation and Maintenance: Follows established Hospital and Departmental precautions and procedures in the operation and use of issued equipment to ensure a safe work environment for the employee and others. 7.1 Operates assigned equipment and performs all routine and emergency procedures in a safe manner by following all procedures as instructed during training and/or orientation. Qualifications High School diploma or GED. Required to successfully participate in a variety of initial entry-level and on-going in-service educational training modules. Each module is designed to present instruction on job-related topics, safety, and customer relationships skill building. Experience The position of Security Specialist is an entry-level position in the field of Security. Prior Security experience, particularly in healthcare, is preferred but not required. Licensure Must meet the requirements set forth by the Connecticut Department of Public Safety as it pertains to the licensing of Security Officers (Armed/Unarmed). Must meet entry-level license requirements. Must have attended State-approved "Security Officer Training Class", file appropriate forms, documentation and licensing fees, and forward to the Department of Public Safety. Must hold and maintain a valid Connecticut Motor Vehicle Operator's License. Special Skills Must meet all Hospital health and physical standards. Successfully complete all in-service and related professional training. Ability to exercise good judgement and discretion with emphasis on good public relations, courtesy, confidentiality, and above-average interpersonal skills. Operates under stressful or emergency situations, and makes quick and appropriate decisions. Ability to read, write, and interpret rules, regulations, and procedures. Ability to observe and retain pertinent details, and document them in a written report using an approved reporting format. YNHHS Requisition ID 182472 #J-18808-Ljbffr