Guest Services Associate

divh2Job Title/h2pFast, Fun, and Friendly Guest Service Representative/ppWe provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service./ph3Job Summary/h3pFast, fun, and friendly are the main characteristics of this position. Checking in guests during peak hours, showing that classic customer service smile, and always having fun with this awesome team is what we want from you. We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you are a people kind of person, then we want you for this position. These are 8 hour shifts that range from 7am-3pm, 3pm-11pm, and 11pm-7am./ph3Responsibilities/h3ulliEnsure that all guests are being treated in an efficient and courteous manner and that all standards are being applied by all staff members./liliAddress all guest concerns and ensure follow up is complete/liliAssist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations./liliSupervise the activities and the service levels of the bell staff to ensure that the arrival, departures and all other guest contact are conducted in an efficient and friendly manner./li/ulh3Qualifications/h3ulliHighly organized./liliMust possess a thorough knowledge of guest service and satisfaction./liliRequires good communication skills, both verbal and written./liliMost tasks are performed in a team environment with the employee acting as a team leader./liliMust possess basic computational ability./liliMust possess basic computer skills./li/ulh3Benefits/Perks/h3ulliMedical, Dental, and Vision options for full-time employees/liliPaid time off and 401(k) for full-time employees/liliAll employees get discounts on hotels across the country! Get franchise rates at all hotels within the same brand plus discounts on other hotels managed by ZMC Hotels/liliRegular opportunities for bonuses/lili$250 referral bonus for you and a referred associate/liliDailyPay: access to your already earned wages before payday/liliOpportunities for upward mobility and growth within the company/li/ulpCompensation: $12.50 per hour/p/div