Senior B2B Customer Service Representative

Job Description

Job Description

Senior B2B Customer Service Logistics Rep

Schedule & Pay

• Hours: 8:00 AM – 5:00 PM, Monday–Friday
• Location: Marietta
• Schedule: On-site only – no work from home
• Pay: $23–$25 per hour depending on experience

Position Overview

Looking for a more seasoned person with a strong background in customer service and account management. This is a higher-level customer service role requiring decision-making skills and the ability to manage customer relationships professionally.

This position will almost never receive orders by phone calls. Orders are primarily received through email, EDI, and occasionally fax.

Customer Service Representatives will manage their own accounts and must be able to follow orders from start to finish.

Requirements:

· Must have B2B “Product” Account Management and Customer Service support experience (NOT B2B “Service”)

· Must have Logistics Experience

· Minimal phone work – most communication is through email

· Experience with conflict resolution required

· Must have order entry experience

· Candidates with customer service/account management experience are required

· Bilingual is a plus, but not required

· MUST be strong on the computer, especially typing and data entry

Job Summary

The purpose of this position is to answer and direct incoming phone calls and receive and process customer parts orders. This role is also responsible for maintaining and controlling parts inventory related to Japan annual orders and spot orders. Must be able to effectively communicate with customers and service personnel in the U.S.A. and Latin America.

The tasks for this position are completed by performing the following duties.

Essential Duties & Responsibilities

· Maintains and coordinates all parts order needs related to Japan parts ordering, including printing reports, analyzing reports, and reporting parts inventory levels to management.

· Creates all Japan parts orders after management approval and submits them to Japan for processing.

· Maintains all files related to open parts orders and processes orders as they are received.

· Creates necessary files for parts ordering and maintenance.

· Communicates with company sales, service, and support personnel regarding parts needs, including communication with Japan to order parts and follow up on open order status.

· Communicates with customers regarding service personnel scheduling and parts orders.

· Receives and processes all parts and die set orders, including assisting in pulling and shipping parts orders as needed.

· Maintains and updates all records regarding parts shipments and receiving.

· Answers incoming calls and directs them to the appropriate department, including taking and distributing messages as needed.

· Maintains a log of service personnel activities.

· Tracks all domestic machine shipments and informs service personnel of progress to ensure machines are installed.

· Complies with Company Compliance Program including Environmental, Quality, Health & Safety, and Confidential Information Management Guidelines.

· Performs other position-related duties as assigned.

· Reasonable and predictable attendance is required.

Education / Experience

High school diploma or general education degree (GED); or 4 years of related office experience and/or training; or equivalent combination of education and experience.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform

Company Description

Express Employment Professionals is a full-service local permanent placement agency that specializes in filling F/T- Permanent positions for our clients. An example of the positions we fill regularly are:

Administrative Services Commercial Services
- Accounting/Finance - Warehouse/forklift
- General Admin - Carpenters
- Data Entry - Mechanics
- Customer Service - CDL/ Delivery Drivers
- Call Center - Machine Maintenance
- Receptionist - Project Managers/Estimators
- Office Manager - Welders
- HR - General Labor
- Inside/Outside Sales - Inventory Specialist

Company Description

Express Employment Professionals is a full-service local permanent placement agency that specializes in filling F/T- Permanent positions for our clients. An example of the positions we fill regularly are:\r\n\r\nAdministrative Services Commercial Services\r\n- Accounting/Finance - Warehouse/forklift\r\n- General Admin - Carpenters\r\n- Data Entry - Mechanics\r\n- Customer Service - CDL/ Delivery Drivers\r\n- Call Center - Machine Maintenance\r\n- Receptionist - Project Managers/Estimators\r\n- Office Manager - Welders\r\n- HR - General Labor\r\n- Inside/Outside Sales - Inventory Specialist