CBD Sales Associate

Job Description

Job Description

Description:

Summary/Objective: We are seeking a highly motivated and knowledgeable CBD Sales Associate to join our team at Little Pines, LLC. As a CBD Sales Associate, you will be responsible for providing exceptional customer service, promoting our CBD products, and driving sales growth. If you are passionate about the CBD industry and have a strong desire to help others, we encourage you to apply for this exciting opportunity.

Essential Functions: Specific duties include, but are not limited, to the following: 

• Respond to customer inquiries and concerns in a professional and courteous manner, providing timely and effective solutions to their problems.
• Develop and maintain relationships with customers, identifying and pursuing new sales opportunities.
• Provide product recommendations and guidance to customers, helping them to make informed purchasing decisions.
• Resolve customer complaints and issues in a fair and professional manner, escalating issues to management as necessary.
• Troubleshoot POS, reward programs, coupons, and various customer issues.

Sales and Marketing:

• Promote and sell our CBD products, meeting or exceeding monthly sales targets.
• Develop and implement sales strategies to drive revenue growth and increase customer engagement.
• Collaborate with the sales team to achieve sales goals and objectives, sharing best practices and knowledge to improve overall performance.
• Stay up-to-date on industry trends, competitor activity, and new product developments, using this knowledge to inform sales and marketing efforts.

Product Knowledge:

• Maintain a thorough knowledge of our CBD products, including their benefits, uses, and potential interactions.
• Stay current on new product releases, product updates, and changes to product formulations or packaging.
• Provide product training and education to customers, helping them to understand the benefits and uses of our CBD products.
• Collaborate with the product development team to provide feedback and suggestions on new product ideas and product improvements.

Store Operations:

• Maintain a clean and organized store environment, adhering to company standards and policies.
• Assist with visual merchandising and store displays, ensuring that products are attractively displayed and easily accessible to customers.
• Participate in inventory management, including receiving and processing shipments, and maintaining accurate inventory records.
• Assist with opening and closing procedures, including cash handling and point-of-sale operations.

Administrative Tasks:

• Complete all necessary paperwork and administrative tasks, including sales reports, customer feedback forms, and inventory management records.
• Participate in regular sales meetings and training sessions, staying up-to-date on company policies and procedures.
• Collaborate with other departments, including marketing and customer service, to achieve company goals and objectives.
• Maintain confidentiality and handle sensitive information.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

Expectations/Abilities:

• Abide by and review tribal licensing, regulations, and industry ordinances.
• Ability to navigate MS Office Software.
• Possess superior written and verbal communication skills.
• Possess effective time-management and organization skills.
• Ability to develop, analyze, and interpret key performance metrics.
• Read, analyze, and interpret financial reports.
• Ability to be proactive, self-motivated, and self-directed.
• Ability to operate calmly in a fast-paced environment.
• Ability to lead, coach and collaborate in a team environment.
• Maintain a high level of confidentiality.

Supervisory Responsibility: None

Work Environment: This job operates in a retail store environment and will routinely use computers, registers, scales, carts, and other light equipment used to move and manage inventory, store displays, and product shipments.

Position Type/Expected Hours of Work: This is a Part-Time Non-Exempt position. Coverage of shifts ranging over nights, weekends, and some holidays is expected with the majority of time scheduled during store hours of operation. Must attend all mandatory meetings and participate in training as required.

Travel: Occasional travel is expected for this position. 

Native American preference will be applied to hiring of this position as defined in Title 25, U.S. Code, Chapter 14, Subchapter V, subsection 273 & 274. We are an equal opportunity employer with preference given to qualified Native American applicants in accordance with federal law and tribal policy.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Sit, stand, kneel, bend, twist and reach above shoulders.
• Lift, carry, push, and pull items that weigh up to 25 pounds.
• Use fine motor skills and dexterity to grasp, sort, organize, and inventory small items and products.
• Operate a telephone, computer, sort/file paperwork and parts.

Required Qualifications:

• Must be 21 years of age or older.
• High school diploma or equivalent required.
• 1-2 years of sales experience, preferably in the CBD or health and wellness industry.
• Strong communication and interpersonal skills.
• Familiarity with CBD products and the CBD industry (or willingness to learn).
• Must complete Cannabis 101 and Budtending & Retail Work Certification within 60 days of hire.

Preferred Qualifications:

• Experience with customer relationship management (CRM) software and point-of-sale systems.
• Knowledge of CBD regulations and compliance.
• Certification in CBD sales or a related field (e.g., CBD certification, cannabis industry certification).

Required Pre-Employment Screening:

LDF Business Development Corporation is committed to maintaining a drug-free workplace. To qualify for this position, applicants must agree to pre-employment drug screening and potential random testing, as required thereafter.

All candidates must authorize a background screening as part of the application process. To be considered for this position, candidates must successfully pass a preliminary background screening. The following felony-level charges and convictions may disqualify a candidate from consideration:

• Current Open or Pending Felony Charges.
• Controlled substance-related offenses.

No current open or pending charges involving:

• Any felony-level controlled substance-related offense.
• Any theft-related offense.

No convictions within the past five years for:

• Any felony-level controlled substance-related offense

No convictions within the past three years for:

• Any theft-related offense.

Additional Notes:

• Candidates must disclose any applicable charges or convictions during the application process.
• False statements or omissions regarding criminal history may result in disqualification.