Site Manager

Site Manager

Tri-Cities Community Health (TCCH) is looking for a Site Manager who has a passion for helping others. As a community health center, located in southeastern Washington, serving Pasco, Kennewick, Richland and the surrounding communities.

TCCH offers a variety of schedules to support a work-life balance. Most of our clinics offer Monday-Friday day shifts, with no weekends or holidays, competitive salaries and benefits. While providing careers in a fast-paced work environment and opportunities for professional development.

We employ a highly diversified group of talented individuals who are dedicated to fulfilling our mission to provide the highest quality patient care with the greatest degree of professionalism and courtesy regardless of a patient's ability to pay.

We are dedicated to the communities we serve, bringing together a unified team that delivers the highest-quality health care to every person, every time.

Our community health center began as a modest sized medical clinic in Pasco, Washington in 1981. The clinic was founded by a small group of women in the Pasco community who saw the need to serve low income community members who could not afford to pay for healthcare.

Tri-Cities Community Health has grown into a comprehensive non-profit Federally Qualified Health Center (FQHC) where we have evolved into a network of community health centers that continue with the foundation TCCH was built on and serve an even more diverse population in the Tri-Cities and surrounding areas.

Under the general supervision of the COO, the Site Manager is responsible for overseeing all of the administrative and day-to-day business operations of the assigned TCCH clinic(s) to support the care model. This position supports the Mission, Vision and Values of the organization and works with the leadership team to help instill TCCH values with the team they support. The Site Manager performs many leadership, organizational and decision-making tasks to maintain and grow the site. Duties include employee selection and development, ensuring compliance with regulations, managing the budget of the site and other duties as assigned.

Wage: $85,113.60 - $121,076.80 annually, depending on experience and qualifications.

Essential Functions

1. Oversees daily management of a TCCH clinic with direct accountability for operations, staff productivity, patient satisfaction, and staff management and engagement.
2. Provides management, guidance, and training to staff in daily site operations and performs duties of clinic staff when necessary to maintain site operations.
3. Motivates staff and organizes day-to-day activity of assigned site. Ensures scheduling of staff to promote provider productivity, service quality, operational and financial viability, and appropriate patient access.
4. Ensures compliance with government regulations, statutory requirements, best practices, and TCCH policies for all activities within the site.
5. Designs and implements site specific business strategies to support the mission and care model of TCCH and ensures practices are aligned with other TCCH sites to ensure consistency of experience.
6. Ensures appropriate staff competencies are maintained through effective selection, training, license and education maintenance, and ongoing performance feedback.
7. Promotes effective working relationships with patients and employees at all levels, by promoting team concepts and performing duties in a manner that reflects the mission, core values, and goals of TCCH.
8. Demonstrates respect and regard for the dignity of patients, families, visitors, and employees to ensure a professional, responsible, and courteous environment.
9. Act as a liaison between patients, their families and additional care staff to address patient concerns and complaints.
10. Supports the electronic Health care record functions and team compliance
11. Monitors and accounting of site inventory including medications, supplies and vaccines.
12. Collaborate with Physicians to develop patient services
13. Promotes and provides a safe working and patient environment assuring adherence to safety standards, staff safety training, and adherence to infection control standards.

Requirements

Minimum Education: Bachelor's Degree in Public Health, Healthcare Administration, Health Management, Business Administration OR any combination or education and experience which would provide the candidate with the desired knowledge, skills, and abilities to perform the job.

Minimum Work Experience: Healthcare leadership in a union environment preferred. Experience in an FQHC highly preferred.

Required Licenses/Certifications: None

Required Skills, Knowledge, and Abilities: Exceptional written and verbal communication skills. Analytical thinking skills and the ability to exercise sound judgement when making decisions. Must be customer service oriented and prepared to liaise with patients, their families and other care providers. Extremely organized and detail oriented. Knowledge of PCMH, FQHC, and compliance requirements.

Physical Requirements: While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. The employee frequently lifts and/or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Body Fluid Exposure: Yes

Benefits

• Paid Time Off - Sick, Vacation, and Holidays
• Medical, Dental, and Vision
• Flexible Health Spending Account and Dependent Care Spending Account
• CME Reimbursement (if applicable)
• Retirement - 403(b) with matching contributions
• Employee Assistance Programs
• Life Insurance

Tri-Cities Community Health is an Equal Opportunity Employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status or any other protected factor under federal, state or local law