Client Services Analyst

Client Services And Marketing Operations Entry-Level Role

Epsilon powers connected marketing by unlocking the full potential of data and identity. With your background in delivering excellent customer service, you'll play a key role in supporting our clients and sales team by managing multiple projects and deliverables with care, accuracy, and a positive attitude. In this entry-level role, you'll partner closely with Sales, internal delivery teams, and external client stakeholders to help turn campaign goals into audience solutions our clients use to achieve results. This role is ideal for someone who enjoys solving problems, thrives in a fast-paced environment, and is excited to build a career in client services and marketing operations. You'll receive training and support as you learn our systems, processes, and best practices—while bringing a strong customer-first mindset and attention to detail to everything you do.

Responsibilities

• Build foundational skills that support long-term career growth within Client Services and Marketing Operations
• Develop a growth mindset by learning new tools, processes, and ways of working
• Own and execute promotional programs from kickoff through delivery, ensuring timelines and quality standards are met
• Gather and clarify campaign requirements by partnering with Sales and internal teams to understand objectives and delivery needs
• Deliver accurate, on-time audience data and campaign assets using established verification methods (full training provided)
• Manage and maintain campaign documentation, ensuring orders, specifications, and materials are organized and up to date
• Proactively coordinate with internal teams to review forecasts, orders, documentation, and work in progress
• Build knowledge of data-driven marketing, internal systems, and evolving industry trends

Qualifications

• Experience in a customer-facing or service-oriented role (such as restaurants, hospitality, call centers, retail, or customer support)
• Strong attention to detail and a track record of delivering accurate work under deadlines
• Ability to manage multiple tasks or projects at once in a fast-paced environment
• Comfort working with standard computer applications such as Microsoft Office or Google Workspace (Docs, Sheets, Excel)
• Clear communication skills and confidence working with internal teams and external partners
• A customer-first mindset with strong relationship-building skills
• Organized, proactive, and adaptable when priorities shift
• Curiosity and problem-solving instincts, with a willingness to learn new systems and processes

Why This Role Is a Great Fit

This is a strong entry point for someone looking to move from an hourly, service-based role into a professional career path. We value transferable skills—such as communication, organization, reliability, and customer care—and provide the training needed to succeed in a corporate, data-driven environment. If you enjoy helping customers, staying organized, and learning new things, this role offers hands-on experience, mentorship, and room to grow.

Epsilon operates in 30+ countries across EMEA, the Americas and APAC, with more than 8,000 employees. Epsilon has five values that define our culture and guide us as we create value for our clients, our people and consumers: Act with integrity. Work together to win together. Innovate with purpose. Respect all voices. Empower with accountability.

As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first. Our benefits encompass a wide range of offerings, including but not limited to: Flexible time off (FTO), 14 paid holidays, paid sick time, parental/new child leave, childcare & elder care assistance, adoption assistance, comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling.

Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.