Patient Services Representative Team Leader

Cardiovascular Institute Of The South

Cardiovascular Institute of the South, a leading organization dedicated to advancing heart health through innovation and excellence, is part of a national cardiology platform, Cardiovascular Logistics (CVL). Together, we share the same mission to provide our patients with the highest quality cardiovascular care available. Join our team and be a part of an organization that is dedicated to improving patient outcomes and shaping the future of heart health.

What We Offer:

• Choice of three health insurance plans Dental insurance coverage Vision insurance coverage 401(k) with company match and profit-sharing plan Company-paid short-term and long-term disability coverage Company-paid life insurance for you and your family Access to company-provided training and educational resources Eligibility for annual merit-based performance increases Accrued General Purpose Time (GPT) Eight company-paid holidays Special company events, including Christmas parties, Family Day, employee engagement activities, and Spirit Days Complimentary Employee Assistance Program (EAP) for all employees and their dependents

About the Role:

The Patient Services Team Leader oversees daily front office operations and supervises patient services staff to ensure an efficient, positive, and patient-focused experience. This role requires knowledge of insurance products, an understanding of commonly used insurance companies and plan limitations, and the ability to help resolve coverage-related concerns.

How You'll Drive Our Mission Forward:

Front Office Operations & Patient Experience:

• Manage patient reception for clinic visits and diagnostic testing, ensuring a welcoming and professional environment.
• Monitor patient services procedures to uphold consistent, high-quality service standards.
• Maintain accurate and efficient schedule management; support optimal patient flow and provider workflow.
• Collaborate with physicians/providers, Nursing Team Leaders, Clinic Coordinators, and other departments to meet patient and provider needs.
• Perform short-term schedule maintenance and resolve patient/member issues promptly.
• Assist with Patient Services Representative duties when needed, including check-in/check-out, scheduling, and chart preparation.

Leadership & Team Development:

• Supervise Patient Services staff and oversee daily operations of the front office team.
• Conduct and support training, onboarding, and ongoing education of team members.
• Promote a positive and supportive environment that encourages teamwork and service excellence.
• Coach, mentor, and guide team members to improve performance and productivity.
• Monitor staff performance, complete evaluations in a timely manner, and address concerns as needed.
• Ensure adequate staffing levels and approve GPT requests.
• Maintain compliance with CIS policies, procedures, and departmental standards.
• Serve as a liaison between staff, physicians, team leaders, and the Practice Administrator.

Administrative & Compliance Responsibilities:

• Maintain proper security and safeguarding procedures for cash boxes.
• Communicate operational challenges or improvement opportunities to the Practice Administrator.
• Participate actively in electronic health record (EHR) processes, including SRS scanning and documentation accuracy.
• Support CIS's mission by performing additional duties as assigned.
• Maintain patient confidentiality in accordance with HIPAA standards.

What Makes You a Great Match:

• High school diploma required; college education preferred.
• Strong communication and organizational skills.
• Proficiency with computers and scheduling systems.
• Knowledge of insurance products preferred.
• Prior management or supervisory experience preferred.
• Minimum of two years of experience in a healthcare-related field preferred.
• A commitment to teamwork, service excellence, patient-centered care, and continuous improvement.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.