Relationship Banker

Summary:

Delivers a relationship-focused customer experience by accurately processing financial transactions; maintaining and servicing consumer deposit accounts; identifying customer needs; and recommending or referring appropriate ENB products, services, and business partners. Supports the efficient operation of the Community Banking Office by following established operational controls, security procedures, Bank policies, and applicable laws and regulations. Provides branch opening and closing support as assigned.

Essential Functions:

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Consistently demonstrate ENB's Customer Experience principles and a professional approach in every interaction with internal and external customers.
• Develop and deepen customer relationships through needs-based conversations, proactive outreach, and timely follow-up.
• Accurately and efficiently process routine and complex branch transactions, including deposits, withdrawals, check cashing, loan payments, and official checks, in accordance with established procedures and service standards.
• Maintain and service consumer deposit accounts; clearly explain account features, digital banking solutions, disclosures, fees, and applicable requirements.
• Demonstrate proficiency in ENB systems and accurately document customer information, account activity, and interactions.
• Open and close the Community Banking Office as assigned, following all security, cash-control, and operational procedures.
• Issue replacement debit cards and assist customers with debit card and digital banking needs in accordance with Bank procedures.
• Maintain accuracy and accountability in transaction processing, teller cash, vault activity, negotiable instruments, and daily balancing.
• Assess transaction and account risk, recognize potential fraud or suspicious activity, and promptly escalate concerns in accordance with established procedures.
• Identify customer needs and make appropriate referrals to ENB products, services, and lines of business.
• Maintain current knowledge of ENB products, services, procedures, campaigns, and relevant financial services offerings.
• Research and resolve customer questions and service issues within established authority, engaging branch leadership or business partners when needed.
• Exercise sound judgment, problem-solving, and decision-making while protecting customer information and Bank assets.
• Comply with all Bank policies, procedures, operational controls, security requirements, and applicable federal and state banking laws and regulations.
• Support ENB's mission, strategic goals, marketing programs, campaigns, and Community Banking Office initiatives.
• Collaborate with branch colleagues and business partners to provide a consistent customer experience and achieve team objectives.
• Meet or exceed established service, referral, operational, and performance expectations.
• Adapt to changes in policies, procedures, technology, organizational structure, and business needs; complete required training in a timely manner.
• Perform other duties as assigned.

Required Education and Experience:

• High school diploma or equivalent required.
• At least six months of retail banking, financial services, cash-handling, or comparable customer-service experience required.
• Demonstrated integrity, discretion, and commitment to safeguarding confidential customer and Bank information.
• Strong customer service, relationship-building, and needs-discovery skills, with the ability to recommend solutions and make appropriate referrals.
• Effective listening, verbal, and written communication skills.
• Strong attention to detail, organization, time management, and ability to manage multiple priorities in a fast-paced branch environment.
• Ability to apply sound judgment, follow established procedures, and work effectively both independently and as part of a team.
• Ability to learn and effectively use banking systems, digital tools, and standard office equipment.
• Ability to successfully complete all required Relationship Banker training, certifications, and continuing education.
• Professional conduct and appearance consistent with ENB standards.

Competencies:

• ENB Operational and Functional Competencies
• Customer focus and relationship management
• Operational excellence and attention to detail
• Risk awareness, confidentiality, and regulatory compliance
• Communication and interpersonal effectiveness
• Teamwork, collaboration, and adaptability
• Judgment, problem-solving, and accountability

Supervisory Requirements:

This position has no supervisory responsibilities.

Work Environment:

This job operates in a professional work environment. This role routinely involves standard office equipment such as computers, monitors, mouse, keyboard, phones, photocopiers, filing cabinets, calculator, and fax machines. Due to the physical location of this position, phone ringing, and people conversing, it may be difficult to hear at times and therefore easily distracting.

Physical Demands:

Ephrata National Bank promotes an equal opportunity workplace, which includes reasonable accommodations of otherwise qualified disabled applicants and employees. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to see, talk, and hear. Specific vision required by the job includes close vision, distance vision, and ability to focus. While this position is primarily sedentary, the employee is frequently required to stand, walk, use hands to finger,


Position Type and Expected Hours of Work:

Days and hours of work vary based on the branch's needs. Flexibility of schedule to meet business needs is required.

Hourly Rate: $15.50 - $21.00

Pay Transparency:

Salaries may vary based on geographic location, market data, and individual skills, experience, and education. This role is incentive-eligible, with payment based on company, business, and/or individual performance.

Benefits:

Additionally, as part of our Total Rewards program, Ephrata National Bank offers a comprehensive benefits package to eligible employees. This includes medical plans with prescription drug coverage; health savings account and/or flexible spending account; dependent care flexible spending account; dental and vision insurance; life insurance; 401(k) program with employer match and Employee Stock Purchase Plan; paid time off programs including holiday pay, jury duty, and bereavement; disability insurance coverage and maternity and parental leave; educational assistance and a robust wellness program with financial incentives.

To learn more about your potential eligibility for these programs, please visit About | Careers | Benefits | Ephrata National Bank

Travel:

Minimal travel may be required.

EEO Statement:

Ephrata National Bank is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply.

This job description reflects management's assignment of essential functions and position responsibilities. Nothing in this job description restricts management's rights to assign or reassign duties and responsibilities to this job at any time. The employee is expected to adhere to all of Ephrata National Bank's procedures and to act as a role model in adherence to the bank's policies.