Registration Specialist I

Registration Specialist I (Onsite: Agoura Hills, CA)

As the leading innovator in Vehicle-to-Government (V2Gov) technology, Vitu is transforming the way vehicles, businesses, government, and drivers interact with one another.

Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake solution manages titling and registration transactions in all 50 states and across multiple locations - all on one platform. With the mission of expanding and automating Vehicle-to-Government (V2Gov) transactions, the Vitu platform is reimagining how drivers, businesses and governments interact with vehicles. Vitu has offices in California, Florida, Georgia, Illinois, Indiana, Minnesota, Montana, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oregon, Pennsylvania, and Virginia.

Job Summary

This individual should have knowledge of the registration and transfer process, policies and procedures as set forth by DMV as well as internal policies.


Key Responsibilities

• The auditor is responsible for meticulously reviewing all documents that have been electronically filed by the second line business partner.
• The role of an Auditor is crucial. The program requires that each participant maintain no more than 3% error rate and this error ratio also includes their first line of service provider, the auditor
• Under the direction of the Audit Manager, the Auditor certifies that all appropriate paperwork is in hand and all information submitted is accurate, complete and matches the corresponding paperwork in accordance with DMV policy or the transaction will be marked by the auditor for further review by BPA
• Daily Tasks - Audit paperwork against DMV policies, providing notice to clients and to DMV as set forth by company procedures Audit / review an average of at least 600 + deals per day
• Flag errors that can be fixed and contact clients for additional information and / or documents
• Arrange paperwork in proper document order as per Standard Operating Procedures
• Must have an auditor's eye / instinct (know what to look for). Identify errors and prohibited transactions
• Ability to determine if transaction is worthy of error notice
• Flag errors that can be fixed, print clear and concise Error Notice for client Arrange paperwork in proper document order for BPA.
• Arrange the bundle in proper bundle order.
• Access customer data for the purpose of reprinting required paperwork
• Manage each bundle after the audit is complete.
• Mark error as critical or fixable Print error reports

Minimum Qualifications and Experience

• High school diploma or equivalent
• At least one year of experience as a DMV clerk at a dealership, credit union or may have obtained their experience as a previous DMV employee or registration service.
• Automotive Industry knowledge is a plus
• Must be creative and able to offer suggestions in how to achieve desired results
• Ability to learn new technologies quickly
• Must be a team player, self-motivated, and career oriented, with a desire to contribute to the growth of the company
• Maintain an awareness of business-related trends in the industry
• Proven ability to organize and manage multiple priorities coupled with the flexibility to quickly adapt to ever changing business needs
• Ability to effectively communicate both verbally and in writing

Compensation

The salary range [or hourly rate range] for this position is: $19.00 - $23.00

The final pay for this position will be determined by multiple factors including, but not limited to, location, education, experience, training and skills.

At Vitu, our engaged workforce is the key to our success. We are committed to creating a positive, inclusive, and motivating environment where employees feel valued, connected, and empowered. We have an Employee first culture and foster a collaborative environment where innovation, creativity, diverse ideas and opinions are valued. We value each team member and ensure they have the opportunity to grow and contribute to the success of our organization.

At Vitu, we care for our employees and their families. We offer a comprehensive benefits package including -

• Healthcare Coverage for you and your family covering Medical, Dental & Vision
• Tax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
• Generous PTO
• Pet Insurance
• Retirement Planning
• ID Theft Insurance
• Life and Disability Insurance
• Commuter Benefits
• Accident & Hospital, Critical Illness Insurance
• Tuition Reimbursement

Vitu is an Equal Employment Opportunity Employer. We value diversity and are dedicated to providing an equal and inclusive working environment. We are committed to providing an environment that is free from discrimination and harassment. We do not discriminate on the basis of race, color, religion, age, sex, sexual orientation, gender identity, ethnicity, national origin or ancestry, disability, marital status, veteran status or any other category protected by applicable federal, state or local law. Vitu is committed to providing reasonable accommodations when requested by an applicant or employee with disabilities, unless such accommodations would cause undue hardship.