Barista

Job Summary:The Barista is responsible for serving all products with friendly and individualized attention towards each customer. Barista’s are also responsible for educating customers about our premium coffees and teas. The Barista will fulfill any other duties the Store Manager, Assistant Manager or Shift Supervisor assigns and will represent The Coffee Bean & Tea Leaf in a professional manner.Essential Job Functions:Sells and serves products to customers in a courteous and friendly mannerParticipates in all sales promotions effectively and efficientlySafely handles all hot and cold drinks during drink preparationAble to follow standard operating procedure on drink recipes and menu itemsVerbally receives and calls back customer orders in a friendly mannerUsage of headsets for drive- thru locations for taking ordersCash handling on POS system and registersReports all customer complaints to manager on dutyResponds pro-actively to prevent customer service situationsAccurately rings sales orders into cash register and counts back change to customers in a courteous and friendly mannerAnswers telephone in a courteous and friendly manner including but not limited to giving store greeting, directions to store location, receiving and filling customer ordersAnswers customer questions regarding coffee blends, preparation, etc., in a courteous and friendly mannerWeighs, grinds and packs coffee per customers’ orders according to company guidelines.Sells and serves baked goods and miscellaneous food items to customersMaintains efficient, friendly service standardsRestocks shelves when necessaryRoutinely cleans the bar area, lobby, bathrooms, floors, windows and grinders, take out trash, etc.Assists in the distribution of weekly shipmentsReports potential safety hazards to the manager on dutyReports all employee accidents to the manager on dutyInforms the manager on duty of any operational inconsistenciesPerpetuates company philosophy and cultureMaintains a high level of motivation to ensure quality and consistent productEnsures that all customers are educated on our products and servicesMaintains the highest quality, consistent product standardsFollows all company drink recipes and proceduresPasses monthly re-certifications, in a timely mannerVisual PresentationAssists in maintaining a clean, well-merchandised storeAssists in following visual presentation plans and standardsAble to train new baristasMaintains positive company moraleAble to understand and comply with all safety regulations and rulesPreferred Qualifications:Excellent verbal and written skillsWell organized and detail orientedRegister and cash handling experienceFlexibility to work nights, weekends, and holidaysPreferred Education and Experience:Minimum high diploma or equivalentExperience in retail / specialty store or food establishment preferredPhysical Requirements:Ability to stand for prolonged periods of time. In some instances, the entire shiftIntermittent periods of sitting at a desk and working on a computerAble to lift at least but not limited to 50 pounds and if more must be with assistanceRead and visually verify information in a variety of formats (e.g., small print)Visually inspect tools, equipment, or machines (e.g., to identify defects)Ability to move quickly turning from left to right or right to leftReach overhead and below the knees, including bending, twisting, pulling, and stoopingFlexibility in the wrist to scoop, twist, push, pull, lift, and bendThe LEV Restaurant Group was founded in 2002 as a vehicle to inspire, create, develop and operate world class experiences for food & beverage concepts in the Restaurant Industry. We are excited to collaborate and invest in entrepreneurial spirited professionals to create authentic, immersive drinking and dining experiences. We partner with chefs, service leaders, and brand ambassadors and provide all the support necessary to ensure brand development success. Based in Las Vegas, LEV Restaurant Group oversees 800 employees and 40+ multi-state locations.WE ARE AN EQUAL OPPORTUNITY EMPLOYERAt LEV Restaurant Group, we do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.If you need assistance or an accommodation due to a disability, please contact us at View phone number on click.appcast.io. #J-18808-Ljbffr The Coffee Bean and Tea Leaf Venetian Great Hall