Sales Associate

Sales Associate

Lola Saratoga is looking for a dynamic team player to join our growing team! The Sales Associate works in conjunction with the Store Manager to achieve sales goals and position Lola Saratoga as a leader in the Luxury Resale industry. They are responsible for ensuring the brand's standards are upheld to create the best in-store experience for our clients. This is an exciting opportunity for someone looking to work in an upbeat and fast paced environment.

The ideal candidate has customer service experience, is self-motivated, and has a positive attitude. A love for fashion, handbags, and pre-owned luxury is a must!

Primary Responsibilities

Sales

• Perform and execute all elements of retail operation per brand guidelines/protocols, including opening and closing procedures
• Effectively communicate and represent all aspects of our brand to customers, employees, and vendors
• Develop product knowledge within brands and products carried and be able to relay knowledge with confidence and accuracy
• Maximize in-store presence to meet sales goals through store presentation, product knowledge, and customer relationships
• Assist store manager in executing in store events
• Work with social media team as needed

Client & Relationship Building

• Act as an ambassador of the brand by building a client base and developing relationships
• Initiate sales through client base
• Manage customer service-related questions as they arise in store, via phone, or as delegated by manager with professionalism and a positive attitude
• Elevate customer service issues to Manager as needed

Store & Operations Maintenance

• Maintain visual standards as set forth by Store Manager, as it relates to ongoing promotions, themes, and available inventory
• Take in customer feedback and implement relevant changes as it relates to feedback, or relay feedback to Manager
• Communicate inventory and supply needs to Buyer/Manager as needed

Qualifications & Skills

• Customer service experience
• Desire to work as part of a team
• Self motivated and ambitious
• Strong written and verbal communication
• Positive attitude

Additional Details

• In person position; Full-Time and/or Part-Time
• Schedule flexibility is required and includes evenings, weekends, holidays, and live-selling broadcasts based on business needs.
• Eligible for sales performance-incentive programs.

At Lola Saratoga, every team member plays an important role in creating an exceptional luxury experience. Whether you're welcoming clients, supporting the sales floor, or learning about the world's most sought-after designer brands, you'll be part of a collaborative team that values professionalism, authenticity, and attention to detail.

This is an opportunity to build valuable retail and client service experience in a fast-paced, fashion-forward environment while learning from an experienced team. If you're eager to grow, enjoy working with people, and take pride in delivering outstanding service, Lola Saratoga offers a place where you can develop your skills and build a rewarding career in luxury retail.