Bilingual Customer Service Representative (FULL-TIME)

LOCATION Savannah, GA POSITION OVERVIEW MCI is a tech‑enabled business services company with a strong call center footprint. We offer Customer Experience, Business Process Outsourcing, and Anything‑as‑a‑Service cloud technology solutions across many industries. We build an environment that allows professionals to grow their careers, access continuous learning, and contribute to a globally expanding organization. We are seeking enthusiastic Bilingual Customer Service Representatives fluent in English and Spanish to provide exceptional support across inbound service programs, handling product/service inquiries, troubleshooting basic technical issues, processing account requests, and identifying opportunities for additional products. As the first point of contact for our clients’ customers, you will build lasting relationships by delivering professional, efficient, empathetic service with every interaction. This is a full‑time, entry‑level, on‑site position with varying schedules. No contact‑center experience required. We welcome candidates with customer‑facing experience in retail, hospitality, restaurants, or other service industries. We provide comprehensive training and career advancement opportunities into roles such as Supervisor, Trainer, QA, and Operations Management. POSITION RESPONSIBILITIES Handle inbound and outbound customer interactions courteously, timely, and professionally. Deliver outstanding customer service in both English and Spanish. Listen carefully, identify needs, and provide effective solutions. Troubleshoot basic technical issues and assist customers with products, services, billing, and account inquiries. Build strong customer relationships through professional and empathetic communication. Identify opportunities to recommend additional products and services. Use company systems and technology to manage accounts and complete related tasks. Accurately document interactions, requests, and claims in company systems. Follow all client‑specific processes, scripts, policies, and compliance requirements. Use knowledge bases and training resources to provide accurate information. Protect confidential customer information in accordance with company policies. Escalate complex concerns to the appropriate department or management when necessary. Strive to achieve first‑contact resolution through effective problem‑solving and communication. Participate in ongoing training, team meetings, and coaching to remain current on products, systems, and processes. Meet established quality, productivity, attendance, and schedule adherence expectations. QUALIFICATIONS Must be at least 18 years of age. High school diploma or equivalent. Fluent in both English and Spanish with excellent verbal and written communication skills. Experience using computers for data entry and customer support activities. Ability to type accurately at a minimum of 20 words per minute. Reliable high‑speed internet connection (minimum 20 Mbps) for work‑from‑home programs where applicable. Strong organizational, communication, and time‑management skills. Basic proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook). Comfortable working with Windows‑based applications and learning new software systems. Strong analytical, troubleshooting, and problem‑solving skills. Excellent conflict resolution and interpersonal skills. Customer‑focused with empathy, patience, professionalism, and passion for helping others. Ability to multitask, stay organized, and work independently in a fast‑paced environment. Dependable with excellent attendance and punctuality. Strong team player who thrives in a collaborative environment. Availability to work scheduled shifts, including the required training period. PREFERRED QUALIFICATIONS One year of experience in customer service, technical support, inside sales, back‑office operations, live chat, administrative support, or a contact‑center environment. Previous experience supporting state or federal government programs (advantageous). Experience in retail, hospitality, food service, or other customer‑facing roles. CONDITIONS OF EMPLOYMENT All MCI Locations Must be authorized to work in the country where the job is based. Subject to the program and location of the position Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Offers contingent on results. Must be willing to submit to drug screening. Offers contingent on results. PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties, the employee will be largely sedentary and will sit/stand for long periods, use a computer and telephone headset, and may occasionally move about the office. The employee may need to reach in any direction, raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations when requested by a qualified applicant or employee unless such accommodations would cause undue hardship. DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. #J-18808-Ljbffr