Training Support Specialist

Training Support Specialist

Blue Ridge Health is seeking a Training Support Specialist to be part of our Human Resources team. This is a hybrid-remote position that includes in-person responsibilities at Blue Ridge Health service locations across Western North Carolina.

What We Offer You:

• A competitive benefits plan, including Medical, Dental and Vision
• Company sponsored life insurance and short and long-term disability coverage
• 403(b) retirement account with company matching
• Supplemental accident insurance available
• 9 paid holidays per year
• PTO and Personal Day accrual, starting day 1 - (We value a work-life balance!)

What You'll Do:

The Training Support Specialist is responsible for supporting the Basic Life Support (BLS) and First Aid training program for Blue Ridge Health. This includes class facilitation, maintaining documentation, and monitoring compliance to ensure all training requirements are met. In addition, this position provides administrative and operational support for broader organizational training initiatives to promote overall compliance. Responsibilities include:

• Manages the Basic Life Support and First Aid in-house hybrid certification program including scheduling, class facilitation, documentation, and record keeping that ensures organizational compliance.
• Manage Relias related functions including but not limited to supporting learner access and course navigation, utilizing report functions for training compliance auditing, and maintaining training records.
• Timely facilitation and response to training related communications (i.e. Zendesk ticket system, email, TEAMS messaging).
• Supports live training events including managing rosters, reconciling attendance and training files, and supporting facilitators in training phases such as preparation, facilitation, and follow-up survey management and material dissemination.
• Supports audit and accreditation preparation practices.
• Provides administrative support including calendar coordination, meeting scheduling, agenda preparation, and follow-up on action items to ensure priorities and deadlines are met.
• Coordinates department communications and documentation, including drafting correspondence, preparing reports, maintaining files, and organizing training and culture-related resources.
• Supports planning and execution of development initiatives, including tracking timelines, coordinating logistics, and assisting with materials and communications.
• Serves as a liaison between internal stakeholders, facilitating information flow, responding to routine inquiries, and escalating issues as appropriate.
• Maintains data and reporting related to development and employee engagement activities, including tracking participation, outcomes, and compliance metrics to support leadership decision-making.
• Other duties as assigned.

What We're Looking For:

• A minimum of associate's degree in business or healthcare related field required.
• Administrative Assistant or similar experience, at a minimum of 2 years required.
• Ability to quickly learn and utilize platform applications such as American Heart Association, ADP, Zendesk, and Relias Learning System.
• Experience using Microsoft Office 365 applications including but not limited to: Outlook Email, Microsoft Teams, Publisher, and Excel.
• Obtain and maintain applicable BLS/First Aid instructor certifications.
• Current unrestricted driver's license.
• Excellent interpersonal and communication skills, both oral and written, which are required for interacting with staff and outside personnel.
• Possess organizational awareness and foster relationships within the organization.
• Master knowledge of American Heart Association rules and guidelines and stay abreast of changes that impact certification, facilitation, etc.
• Possesses strong administrative and coordination skills to support leadership with scheduling, meeting coordination, follow-up tracking, and documentation.
• Ability to multi-task and prioritize competing needs.
• Ability to manage data in a detail-oriented and accurate manner.
• Demonstrates a customer service–oriented approach when interacting with learners, facilitators, and stakeholders, maintaining a helpful, solution-focused mindset while upholding professionalism and confidentiality.
• Ability to be self-driven, performance driven, and outcome driven.
• Maintains professional appearance and exhibits professionalism and excellence in customer service across all settings.

About Blue Ridge Health:

At Blue Ridge Health our mission is to improve Health, inspire Hope, and advance Healing through access to Compassionate, Affordable, and Quality Care. We are seeking individuals with a passion for creating an exceptional patient and client care experience to join our team! We are a nonprofit system of Federally Qualified Health Centers (FQHCs) that works closely with communities to meet the ever-changing medical and behavioral healthcare needs of individuals throughout WNC.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.