Patient Access Representative - Hospital (PRN)

Business Office Coordinator

Summary: Responsible for Business Office duties including Admissions, Dismissals, Switchboard, registration follow-up and Specialty Clinic preparations.

Essential Duties and Responsibilities: Admissions and dismissals Admit patient into hospital computer system ER, outpatient ancillary services, specialty clinic, surgery and inpatient. Complete necessary paperwork based upon admission type and responsible party Dismiss upon notification. Prepare paper work for Specialty Clinics Organize and pre-admit patients for Specialty Clinics on a daily basis to ensure smooth flow of patient traffic the following day Moderate amount of telephone usage in all aspects of the job. Completes follow-up and reporting as needed. Reviews and corrects AccuReg errors. Ensures complete accuracy with each admission. Maintains confidentiality of information pertaining to clients, physicians, employees, and CCMH business. Consistently reports to work at the scheduled time in a punctual manner and at the assigned job location. Attends all required Safety Training programs and can describe his/her responsibilities related to general safety, department/service safety and specific job-related hazards. Follows the Hospital Exposure Control Plans/Bloodborne and Airborne Pathogens. Demonstrates respect and regard for the dignity of all patients, families, visitors and fellow employees to ensure a professional, responsible and courteous environment. Promotes effective working relations and works effectively as part of a department/unit team inter- and intra- departmentally to facilitate the department's/unit's ability to meet its goals and objectives.

Non-Essential Duties and Responsibilities: Perform other duties as assigned

Professional Requirements: Complete annual education requirements. Maintain patient confidentiality at all times. Report to work on time and as scheduled. Wear identification while on duty. Maintain regulatory requirements, including all state, federal and local regulations. Represent the organization in a positive and professional manner at all times. Comply with all organizational policies. Conduct oneself as a professional in accordance with PRIDE values. Participate in performance improvement and continuous quality improvement activities. Attend regular staff meetings and in-services.

Job Requirements: One to two years prior hospital/medical office experience preferred. Prior knowledge of medical terminology preferred. Previous data entry experience preferred High School Diploma required. Accuracy in data entry to ensure correct billing practices Professional phone etiquette and techniques Excellent people skills Must be able to type 50-60 w.p.m. and operate standard office machines. Must have ability to function under stress. Must possess emotional maturity to maintain good relationships in multi-person office. Requires judgment to analyze and make decisions.

Organizational/Core Competencies: Quality Service Team Work Communication Respect for Others Time and Priority Management