Quality Assurance and Documentation Manager

Who We Are...

Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities.

Culture

Verra Mobility Corporation is a dynamic, entrepreneurial company that operates with a people-first philosophy and approach. The company lives by its core values - Do What’s Right, Choose Courage over Comfort, Win Together, and Own It - in everything it does for its customers and team members. The company seeks to grow, both organically and through acquisition, to continue to be the undisputed market leader with a bias for action, customer focus, teamwork, drive for results, and commitment to excellence.

We are looking for an experienced Quality and Documentation Manager to oversee quality assurance and contractual document control for a large and complex, automated photo enforcement program. This manager level role ensures that contract requirements are fully traceable through implementation, field deployment, and ongoing operations while maintaining strong control of all contractual and technical documentation.

This position serves as a central point of ownership for quality oversight, requirements traceability, field installation quality review, and electronic document management. The goal is to ensure compliance, audit readiness, and consistent operational performance across programs.

Key Responsibilities

Quality and Program Implementation

· Lead quality management activities during contract implementation and system deployment

· Develop and maintain Requirements Traceability Matrices to confirm all contractual, technical, and regulatory requirements are addressed

· Oversee quality review of field installations to ensure deployments meet contractual and technical standards

· Conduct quality audits of field work, documentation, and deliverables

· Identify, document, and track quality issues through resolution

· Support internal and external audits and compliance reviews

· Partner with engineering, operations, field teams, and program management to support continuous quality improvement

Contractual Documentation and Content Management

· Serve as Content Manager for all contractual and program documentation

· Own the full lifecycle of contractual deliverables, including

• Submission timing and milestone tracking
• Approval coordination across stakeholders
• Version control and change tracking
• Archiving and retention
• A udit readiness

· Ensure documentation aligns with contract requirements and approved baselines

· Maintain configuration control of technical and operational documents

. Electronic Document Management using SharePoin t

· Function as process owner for the organization’s SharePoint based electronic document management system

· Design, maintain, and improve SharePoint libraries, workflows, and permissions

· Establish and enforce document naming conventions, metadata standards, and folder structures

· Manage document review and approval workflows

· Train team members on document management processes and best practices

· Ensure documentation is secure, accessible, and audit ready

Cross Functional Coordination

· Work closely with Program Managers, Engineering, Field Operations, and Compliance teams

· Support planning and scheduling of contract deliverables

· Assist with customer facing documentation and formal submittals

· Provide documentation and quality input for change management processes

Required Qualifications

· Bachelor’s degree in engineering, Quality, Business, Technical Communications, or a related field, or equivalent experience

· At least five years of experience in

• Quality management or quality assurance
• Contract implementation or delivery of large technical programs
• Document control or configuration management

· Strong experience with requirements traceability and contract compliance

· Direct experience using SharePoint as an electronic document management system

· Experience managing document version control, approval workflows, and audit trails

• · Strong organizational skills and attention to detail

With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice

Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.