Patient Service Specialist

Patient Services Specialist 2Harborview Rehabilitation Medicine has an outstanding opportunity for a Patient Services Specialist 2. Full-time, 100% fte (40 hours per week) Day shift Mondays- Fridays No telework/On-siteThe Rehabilitation Medicine Clinic at Harborview Medical Center offers comprehensive care for adults recovering from spinal cord injury, traumatic brain injury, stroke, amputations and COVID-19. We offer follow-up care for UW Medicine patients discharged from our acute care and rehabilitation unit. We also offer post-COVID rehabilitation and recovery care for patients who have recovered from an active infection of COVID-19 but continue to have lingering symptoms. Patients are the center of our multidisciplinary team. Care team members include doctors who specialize in rehabilitation medicine (physiatrists), rehabilitation nurses, physical, occupational and speech therapists, patient care coordinators, therapeutic recreation specialists, vocational rehabilitation counselors, rehabilitation psychologists and social workers.Position highlightsConveniently located near public transportationMake a difference for the patients and employees we serveOpportunity to provide career growthPrimary job responsibilitiesProviding staff, providers, and patients with an efficient system of internal and external communications, including phone answering and call triagingScheduling provider and ancillary service appointmentsObtaining patient demographic, financial, and clinical informationPartnering with all members of the clinic team to prioritize patient satisfaction and exceptional care deliveryOther duties as requestedRequirementsHigh school graduation or equivalent AND One year of healthcare, administrative, or customer service experience OR An equivalent combination of education/experience Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registrationAbout Harborview Medical CenterAs the region's only Level I Trauma and verified burn center, Harborview Medical Center is a comprehensive healthcare facility owned by King County and operated by UW Medicine. It is dedicated to providing specialized care for a broad spectrum of patients from throughout the Pacific Northwest, including the most vulnerable residents of King County. It provides exemplary patient care in leading-edge centers of emphasis, including emergency medicine, trauma and burn care, neurosciences, ophthalmology, vascular surgery, HIV/AIDS, rehabilitation, mental health and substance abuse care. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region.About UW Medicine – Where Your Impact Goes FurtherUW Medicine is Washington's only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine's mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals. All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest. Become part of our team. Join our mission to make life healthier for everyone in our community.Compensation, Benefits and Position DetailsPay Range Minimum: $21.82 hourly Pay Range Maximum: $29.41 hourly Other Compensation: - Benefits: For information about benefits for this position, visit Shift: First Shift (United States of America) Temporary or Regular? This is a regular position FTE (Full-Time Equivalent): 100.00% Union/Bargaining Unit: WFSE HMC About the UW Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world. UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty. Our Commitment The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81. To request disability accommodation in the application process, contact the Disability Services Office at View phone number on click.appcast.io or View email address on click.appcast.io. Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law. University of Washington