CSR / Dispatcher for a Plumbing Service Company

Job Description

Job Description

Customer Service Representative (CSR) / DispatcherPlumbing Service Company

Johnson Brothers Plumbing, Inc. – Ocala, FL
Full-Time | Monday–Friday | $16.00–$19.00 per hour

Join Our Team

Johnson Brothers Plumbing is a family-owned and operated plumbing company that has proudly served Ocala and the surrounding communities for more than 20 years. As our company continues to grow, we are looking for a dependable and personable Customer Service Representative (CSR) / Dispatcher to join our office team.

Our goal is simple: to exceed our customers’ expectations by providing the highest level of professionalism, communication, and care.

As the first voice many of our customers hear, you will play an important role in setting the tone for their entire experience with our company. This position involves more than answering phones—you will help customers, schedule service appointments, communicate with technicians, and keep our service department running smoothly.

What You’ll Do

• Help customers feel confident that they called the right plumbing company
• Answer incoming calls with a warm, friendly, and professional attitude
• Listen carefully and gather accurate information about each customer’s plumbing needs
• Schedule service appointments and enter detailed job information into our scheduling software
• Monitor and respond to customer emails, text messages, and other communications
• Maintain accurate and up-to-date customer and job records
• Communicate with service technicians and office team members throughout the day
• Help coordinate the daily schedule and respond to changes as they arise
• Manage multiple tasks and interruptions while remaining calm and organized
• Follow through on assigned responsibilities and customer needs

Who You Are

• Dependable: Your coworkers and customers can count on you to be present, prepared, and follow through.
• Organized and detail-oriented: You understand that names, addresses, phone numbers, appointment details, and job notes must be entered correctly.
• Personable: You communicate in a naturally pleasant, patient, and professional manner.
• Calm under pressure: You can manage busy phone lines, schedule changes, and interruptions without losing focus.
• Team-oriented: You work well with others and contribute to a positive, supportive office environment.
• Willing to learn: You are comfortable receiving feedback, learning new systems, and growing with the company.

Qualifications

• Excellent verbal and written communication skills
• Strong computer and typing skills
• Proficiency with Microsoft Word and Excel
• Ability to learn scheduling and customer-management software
• Strong organizational skills and attention to detail
• High school diploma or equivalent
• Previous customer service, dispatching, scheduling, or service-industry office experience is preferred
• ServiceTitan experience is not required, but we would love to find someone who is already familiar with the software
• Plumbing or home-service industry experience is a plus, but not required

Compensation and Benefits

• $16.00–$19.00 per hour, based on experience and qualifications
• Full-time position, approximately 40 hours per week
• Monday through Friday, eight-hour shifts
• Some flexibility in scheduling
• Company-matching retirement plan
• Six company-paid holidays
• Paid vacation time
• Paid sick time
• Employee discounts

Work Location

This is an in-person position at our Ocala office:

Ocala, FL 34480

Applicants must be able to reliably commute to the office and maintain dependable attendance.

Johnson Brothers Plumbing is a drug-free workplace. Employment is contingent upon successfully completing all applicable pre-employment screening requirements.

If you are dependable, organized, enjoy helping people, and want to be part of a growing family-owned company, we would like to hear from you.

Johnson Brothers Plumbing, Inc.
We Work to Brighten Your Day.