Customer Experience QA Auditor II (Call Center)
L.A. Care Health Plan
A leading health coverage provider in Los Angeles is seeking a Customer Engagement and Experience Quality Assurance Auditor II to monitor quality performance in the Contact Center. This role involves auditing processes, creating performance reports, and recommending improvements to enhance service quality. Ideal candidates will have a background in quality assurance within healthcare and possess strong analytical and communication skills. Bilingual candidates are preferred. This full-time position offers competitive compensation and a comprehensive benefits package. #J-18808-Ljbffr L.A. Care Health Plan
Vacancy posted 3 days ago
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