Director OF Quality

Job Description Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co-workers in accordance with our Service Excellence Standards and Core Values. Responsibilities Promote the use of the process approach and risk-based thinking. Engage, direct, and support persons to contribute to the effectiveness of the quality management system. Promote improvement. Serve as the Patient Safety Officer and member of the Operations Team for the local facility. Facilitate alignment between improvement initiatives and the organization’s strategic plan. Direct the day-to-day execution of the strategies and tactics necessary to successfully improve the outcomes and results of the organization. Maintain the facility’s system-wide Quality program, including data collection, aggregation, analysis, and reporting to administrators, Medical Staff, and the Board. Oversee Risk Management work for complaints and grievances carried out by Care Managers. Work closely with Clinical and Non-Clinical teams for improvement on key performance indicators, designing processes for new initiatives, services, and other targets identified by local McLeod Health facility. Serve as an internal consultant to administration, staff, and physicians in the areas of regulatory, process improvement, performance monitoring, and statistical analysis. Other duties as assigned. Qualifications Minimum 3–5 years of experience in management of people and processes. Demonstrated skills in planning, leading, and implementing improvement projects with documented outcomes of success. Exhibits confidence to work with team and department leaders, and the ability to engage with all levels of the workforce and professional disciplines. Education / Licenses Bachelor’s degree in nursing required. Master’s degree in nursing or other health related field (MSN, MHA or MBA) preferred, or Certified Professional in Healthcare Quality (CPHC). Registered Nursing license in SC or other compact state. We are an equal opportunity employer. #J-18808-Ljbffr