Front Desk/Intake Coordinator

Job Description

Job Description

Salary: $18 to $22hr

Front Desk / Office Coordinator

Location: Houston, TX (Onsite)
Job Type: Full-Time
Pay: $18$22 per hour based on experience

About M & M Roofing, Siding & Windows

M & M Roofing, Siding & Windows is a growing, customer-focused exterior remodeling company serving the Houston market. We are known for quality workmanship, responsive customer service, and a strong team culture. As we continue to grow, we are seeking a dependable, professional, and organized Front Desk / Office Coordinator to support our office operations and provide an exceptional first impression for customers and visitors.

This is a great opportunity for someone who enjoys working in a fast-paced office environment, has strong communication skills, and takes pride in staying organized while supporting both customers and internal teams.

Position Summary

The Front Desk / Office Coordinator will be responsible for managing incoming calls, greeting visitors, assisting with office administration, scheduling support, and maintaining organized office operations. This role requires excellent communication skills, professionalism, attention to detail, and the ability to multitask efficiently.

The ideal candidate will have experience working with multi-line phone systems such as RingCentral, along with strong computer and office administration skills.

Key Responsibilities

Front Desk & Customer Service

Answer incoming calls professionally and courteously
Route calls to the appropriate department or team member
Greet visitors, customers, and vendors in a professional manner
Provide a positive first impression of the company
Assist customers with general questions and direct inquiries appropriately
Maintain professionalism, empathy, and urgency with all customer interactions

Office Administration

Maintain organized digital and physical files
Assist with scheduling appointments and calendar coordination
Support office staff with administrative tasks and reporting
Process incoming and outgoing correspondence and emails
Monitor and maintain office supplies and administrative needs
Assist with data entry and maintaining accurate records
Support management with various office coordination tasks

Communication & Technology

Utilize phone systems such as RingCentral or similar platforms
Manage company email communications professionally
Maintain accurate information within company systems and databases
Use Microsoft Word, Excel, and Outlook for daily office tasks
Assist with basic document preparation and organization

Required Qualifications

Strong customer service and communication skills
Experience answering high-volume phones in a professional office environment
Experience using phone systems such as RingCentral or similar platforms
Strong Microsoft Office skills, including Word, Excel, and Outlook
Strong written and verbal communication skills
Excellent organizational skills and attention to detail
Ability to multitask in a fast-paced office environment
Professional phone presence and positive attitude
Dependable, coachable, and team-oriented

Preferred Qualifications

Previous front desk, receptionist, office coordinator, or administrative assistant experience
Experience supporting multiple departments within an office environment
Bilingual Spanish is a plus but not required

Why Join M & M Roofing, Siding & Windows?

Team-oriented and supportive company culture
Opportunities for career growth and advancement
Stable and growing company environment
Hands-on training and support provided
Opportunity to grow into operations, customer service, or office management roles

Benefits

Health, dental, and vision insurance
401(k) plan
Paid time off
Professional and supportive office environment