Customer Solutions Engineer

Overview

CUSTOMER SOLUTIONS / SUCCESS ENGINEER — SAN FRANCISCO (ONSITE)

One of the most exciting startups in ConTech is looking for a Customer Solutions Engineer to join their team in San Francisco. They’re early-stage (just 20 people) but already cash-flow positive, growing rapidly, and backed by top-tier investors. Their product connects legacy ERPs to the modern world via a proprietary API and powerful UI.

This is a unique hybrid role where you’ll:

• Lead technical discovery and product demos for new prospects
• Own end-to-end onboarding, configuration, training, and adoption
• Project manage 5–10 complex implementations at once
• Become a trusted advisor and solutions expert for customers
• Collaborate cross-functionally with Sales, Product, and Engineering
• Build repeatable processes and automation to scale growth

You’ll report directly to the CEO and play a critical role in the go-to-market function.

Responsibilities

• Lead technical discovery and product demos for new prospects
• Own end-to-end onboarding, configuration, training, and adoption
• Project manage 5–10 complex implementations at once
• Become a trusted advisor and solutions expert for customers
• Collaborate cross-functionally with Sales, Product, and Engineering
• Build repeatable processes and automation to scale growth

Requirements

3–8 years of experience in Customer Solutions, Pre-Sales, Customer Success, or Technical Implementation, ideally with ERP or API-heavy SaaS tools. Bonus if you’ve worked in construction tech or implementation consulting before.

Important: This role is 5 days/week onsite in San Francisco. Visa sponsorship is available for strong candidates.

Base pay range: $110,000.00/yr - $165,000.00/yr

Interested? Send me your CV

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