Temporary Member Services Representative

Job Overview Self-Help, a mission-driven nonprofit financial organization, is seeking a Temporary Member Service Representative/Teller to join our Salisbury, NC team. Responsibilities Initiate and lead conversations to identify and assess member needs. Maintain and enhance member account relationships by providing excellent member service. Process share deposit payments, loan payments, manual payrolls, and account transfers. Disburse cash and check withdrawals. Complete member transactions accurately and timely within prescribed limits and guidelines or seek approval for exceptions. Open new membership accounts and assess for accuracy and compliance. Research and address member inquiries about credit union services and accounts. Perform account maintenance as authorized. Promote credit union products and services. Maintain base knowledge of consumer and mortgage loans to effectively refer loan products to the consumer and mortgage loan departments. Perform outbound calls to members as needed. Achieve individual and branch growth goals. Identify solutions in support of member needs. Observe all security/internal controls and protect the credit union by identifying fraudulent or forged documentation and/or activity. Serve as back-up to MSR II responsibilities, when needed. Open, close, and balance own cash drawer daily. Maintain drawer cash levels within prescribed amounts. Post and log night, ATM, and mail deposits as part of dual-control team. Adhere to general regulatory procedures, including BSA and AML rules. Balance cash within established time frames. Assist with branch self-assessments as assigned. Participate in branch business development and outreach activities. Respond to electronic requests submitted by members and/or perform outbound calls in a professional, prompt, efficient, and accurate manner. May be called to assist with translation, if needed. Perform other duties as may be deemed necessary. Qualifications and Requirements High School graduate or equivalent. Bilingual in English/Spanish highly preferred but not required. Minimum one year experience in a financial institution or other customer service industry preferred. Prior cash handling and customer service responsibilities preferred. Preference for working in organizations that prioritize teamwork and collaboration. Strong commitment to the mission of creating economic opportunity for traditionally underserved communities. Excellent customer service skills. Demonstrated ability to communicate effectively – both verbally and in writing. Ability to be trained and efficiently operate credit union systems and proprietary software (New Solutions, Microsoft Excel, Word, Outlook). Ability to work flexible hours, including evenings and weekends. May be required to travel to other branches. Keen attention to detail, with ability to organize and prioritize work. Analytical and problem-solving skills. Keyboard and data entry proficiency. Ability to demonstrate Self-Help's Core Values: Mission Before Self Service with Excellence Embracing & Promoting Change Results Not Credit Diversity as a Strength Financial Sustainability for Mission Impact Compensation and Benefits Compensation rate starting: $23.00 per hour. Competitive nonprofit compensation based on experience, plus a generous benefits package. Physical Requirements Close vision is required. Employee is regularly required to sit; talk and hear; use hands to finger, handle or feel; and reach with hands and arms. Employee is frequently required to type and use a keyboard. Employee must occasionally lift or move 20 to 40 pounds. EEO Statement Self-Help is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, please request the appropriate accommodation by emailing: View email address on click.appcast.io‑help.org. #J-18808-Ljbffr