Specialist - One Stop Student Accounts

The Student is….

The most important person at MTC

Without students, there would be no need for our positions.

….not a cold enrollment statistic,

But a flesh and blood human being with feelings and emotions like our own.

…not someone to be tolerated so we can do our thing.

The student is our thing.

POSITION SUMMARY

Under the direction of the Controller, the Specialist – One Stop Student Accounts provides comprehensive student account and financial services within the College's L1NK One Stop Center. The position supports students, faculty, and staff with student accounts, tuition and fees, payments, refunds, financial aid posting, third-party sponsorships, payment plans, collections, and related services.

The position is cross-trained in other One Stop functions and collaborates with Admissions, Financial Aid, Registrar, Career Services, and other Marion Technical College departments to provide coordinated and responsive student support. The Specialist also provides backup support for assigned Business Office functions and contributes to continuous improvement of student-facing and Business Office processes.

ESSENTIAL JOB DUTIES, FUNCTIONS, AND RESPONSIBILITIES

One Stop and Student Customer Service

1) Provide timely, accurate, professional, and responsive assistance to students, faculty, staff, and other customers regarding student accounts, tuition and fees, payments, refunds, financial aid, registration-related charges, and other One Stop services.

2) Provide cross-trained One Stop services and coordinate coverage with other One Stop Specialists to ensure consistent and continuous customer service.

3) Serve as a primary resource for student account questions and investigate, resolve, or appropriately escalate account issues involving tuition, fees, financial aid, loans, scholarships, disbursements, refunds, and other charges.

4) Direct students and other customers to appropriate College departments and resources while maintaining a working knowledge of MTC services, policies, systems, and procedures.

5) Assist students in accessing and using MTC services, online payment systems, student account resources, and other technology.

Student Accounts Receivable

6) Monitor student accounts and identify unpaid balances requiring collection activity, registration cancellation, holds, or other appropriate action in accordance with Marion Technical College policies and established deadlines.

7) Prepare student balance reports and related communications, including payment reminders, notices, and other student account correspondence.

8) Maintain and update student account policies, procedures, communications, deadlines, and related information as directed.

9) Process and post anticipated and actual financial aid to student accounts in coordination with the Financial Aid Office; identify, research, and resolve discrepancies and errors.

10) Calculate and process tuition and fee adjustments resulting from schedule changes, withdrawals, cancellations, and other enrollment activity and process related refunds and adjustments.

11) Receive and process student payments; reconcile daily transactions and online payment activity.

12) Prepare, process, and distribute student refunds, emergency loans, expense reimbursements, and other authorized payments.

13) Prepare third-party sponsor invoices; monitor collections; apply sponsor agreements and benefits to student accounts; and serve as a liaison with sponsors.

14) Reconcile assigned Accounts Receivable general ledger accounts and maintain supporting documentation.

Payment Plans, Collections, and Special Programs

15) Administer the Marion Technical College's deferred payment plan system and process.

16) Identify past-due student accounts and initiate collection activity in accordance with college policies and applicable state requirements, including referral to the Ohio Attorney General's Office when appropriate.

17) Apply payments received through collection activities to student accounts.

18) Manage student bookstore credit processes, including eligibility determination, electronic file processing, posting charges and credits, invoice processing, and reconciliation with the bookstore.

19) Coordinate billing and collection activities with the Center for Workforce Development for non-credit and contract services.

20) Process tuition vouchers and maintain supporting records.

21) Prepare and submit College Credit Plus reports and related invoices, including invoices for rental and bookstore charges, as assigned.

Records, Reconciliation, and Business Office Support

26) Support continuous improvement of policies, procedures, workflows, and reporting tools within assigned areas of responsibility.

27) Maintain user proficiency in software programs, systems, databases, and other technology used by the College to perform assigned responsibilities effectively and efficiently.

28) Develop professional opportunities within the scope of work responsibilities and department/College objectives. Demonstrate self-motivation and willingness to research and continually update knowledge and skills, provide input, and accept additional and changing work responsibilities.

29) Train and support college employees on applicable financial policies, software, systems, and procedures within the scope of assigned responsibilities.

30) Participate in college meetings, committees, professional development activities, and other opportunities that support institutional and professional growth.

31) Maintain confidentiality and protect sensitive information in compliance with FERPA and other applicable federal, state, and local laws, regulations, and Marion Technical College policies.

32) Demonstrate a commitment to the MTC's mission, values, customer service standards, and a collaborative, team-based work environment.

33) Perform other duties as assigned to ensure the efficient and effective operation of the department and college.

QUALIFICATIONS

Required

• Associate degree from a regionally accredited college or university in Accounting, Business, Finance, or a related field.

• Three years of progressively responsible general office, customer service, student services, accounting, financial services, or related experience; equivalent combinations of education and relevant experience may be considered.

• Demonstrated ability to handle financial transactions accurately and maintain confidential records.

• Strong customer service, communication, organization, problem-solving, and interpersonal skills.

• Demonstrated ability to work independently, prioritize multiple assignments, resolve routine problems, and complete projects with general direction and oversight.

• Proficiency with Microsoft Office applications, particularly Excel, and the ability to learn and effectively use student information, financial, payment, and other institutional systems.

• Ability to successfully pass required College background checks before and, when applicable, during employment.

• Valid driver's license or dependable transportation, when required for assigned College business.

Preferred

• Previous experience in higher education.

• Experience with student accounts, financial aid, cashiering, accounts receivable, collections, or related financial services.

• Experience with Colleague, or other higher education financial/student information systems.

• Experience working with online payment systems and student financial services.

• Experience with federal, state, or institutional student financial programs.

ADA SPECIFICATIONS

This position is classified, as Staff will perform a wide range of administrative functions for the College, primarily in an office setting. Further information may be obtained from the Office of Human Resources.

DISCLAIMER

Any other duties deemed appropriate may be assigned - The duties and responsibilities defined above are not an all-inclusive list, but a general summary of typical duties. Individuals in this position may be asked to perform a wide range of related tasks, within the scope of their education or certification, to ensure that the highest level of educational services is provided. We all share the responsibility of doing whatever is required to make Marion Technical College a great place to be - for an education and for a career.

APPLICATION INFORMATION

Submit a cover letter, resume/vita, and three professional references for the position; a single PDF file with all required application materials is preferred in the “attach/upload resume section” of the application.

Marion Technical College is an equal-opportunity employer.