Restaurant Manager

Description The first-ever full-service restaurant inside a Crate and Barrel store, the Table at Crate is a modern, casual restaurant featuring Bill Kim’s morning-to-evening menu full of clever twists. The Table at Crate brings together the things we love best—connecting people, creative food and timeless design. Responsibilities Conduct regular management meetings to discuss department performance, areas of concern, priorities, and the strategic vision moving forward. Conduct daily pre-shift/post-shift and other periodic meetings to increase communication. Ensure that hosts are greeting guests and answering telephone calls promptly and cordially. Ensure that seating is done in a way that minimizes guests having to wait and that the seating plan is arranged so it maximizes revenue without overloading the kitchen. Monitor staff's appearance and take corrective action as necessary. Respond to any guest complaints and take necessary action. Maintain employee recognition and incentive programs to maintain high morale. Work with GM and HR to appropriately deal with any conflicts regarding staff. Assist General Manager in handling employee counseling. Assist General Manager to perform employee reviews. Monitor appearance of restaurant and take corrective action. Ensure that monthly inventories are accurately performed. Implement marketing and promotion strategies as directed by General Manager. Build and maintain a strategic relationship with Crate and Barrel management. Welcome and greet guests. Create a welcoming environment for every guest and ensure they feel personally cared for throughout their experience. Effectively supervise the restaurant and bar operation and delegate tasks to ensure excellent service and restaurant goals are consistently achieved. Answer questions about our food, beverages, allergies, and other restaurant functions and services. Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests. Manage the restaurant to meet or exceed standards in food quality, safety, and cleanliness. Assist General Manager in analyzing sales figures to set, monitor, and control budget for the restaurant. Develop efficient processes to manage/control food and beverage inventory. Assist General Manager to monitor labor costs to remain within budgets and schedule employees accordingly. Maintain relationships with vendors to place orders. Assist in repairs of anything that obstructs the normal operation of the business. Build rapport between kitchen and front of house staff to minimize conflict. Maintain a sound and stress-free environment for everyone to work as a team. Train, monitor, and maintain the point of sale (POS) system. Assist in any areas of the restaurant when staffing constraints require. Develop and implement creative solutions for areas of improvement. Benefits Performance based quarterly bonus program Annual bonus program Monthly cell phone reimbursement Dining discounts Paid vacation and Sick Leave Medical, dental and vision insurances Free supplemental health benefit program (telehealth, EAP, Rx) Employer paid long-term disability insurance Employer paid life insurance and AD&D Employee paid voluntary short-term disability, critical illness, and critical accident insurance Paid Parental Leave (2 weeks) Pre-tax Commuter Benefits Chicago Athletic Clubs discount Requirements At least 18 years of age High school education or equivalent 2-3 years of experience Basic computer skills Ability to deal with guests in a professional manner while maintaining a composed demeanor in high stress situations Ability to move and lift up to 25 pounds, occasionally move and lift up to 50 pounds Standing and walking for long periods is necessary to oversee the daily operation Ability to reach objects, stoop or bend as needed. May be required to utilize a ladder Ability to see and hear adequately to monitor operations and interact with staff and clients This position may involve visual and auditory tasks, including the ability to see and hear adequately to perform job functions #J-18808-Ljbffr