Assistant Manager

Assistant ManagerUnder the direction of the Store Manager, an Assistant Manager's responsibilities are to manage the daily operations of a single store. Ensure compliance with standards for customer relations, food costs, safety, sanitation, and product preparation and merchandising. Reliable transportation and a flexible schedule, stand for long periods of time and be able to lift 30 to 50 pounds.Operations Excellence for Guest Satisfaction:Holds the guest as their highest priority and role models exceptional guest serviceEmpowers the team to satisfy guests and resolve problemsProvides leadership to team to ensure communication to guests is clear and orders are accurate, served with quality food and beveragesMonitors and adjusts the products in the back case according to Dunkin' Donuts merchandising and product appearance standardsEnsures service with speed goals, per Dunkin' Donuts standard, are met throughout each shift at Drive Thru and Front Counter, focusing on effective team serviceAnalyzes Guest Satisfaction Survey results to recognize achievement and providing coaching and direction to restaurant team to drive continuous improvementGuards the safety and security of the crew members and guests by proactively identifying and addressing opportunitiesEnsures the restaurant meets food safety, sanitation and cleanliness standards at all timesMaintains and calibrates restaurant equipmentProvides recommendations to ensure guests receive value for the price and pricing is competitive for marketUtilizes Red Book or similar tool to track required documentationTeam Environment:Promotes a respectful team environmentEnsures the right people are hired and developed for key positionsHandles employee concerns with fairness and a sense of urgencyBuilds teamwork through effective training, deployment and communicationCommunicates performance expectations and holds self and team accountableCreates a learning environment ensuring team is trained for their positionRecognizes team members for demonstrating desired behavior and performanceProvides consistent coaching that drives performance of the team to achieve goalsBuilds a guest focused team creating a competitive spirit to achieve resultsProfitability:Drives sales through effective execution of marketing programsCompletes Restaurant Operations Review and Restaurant Food Safety and Sanitation self assessments each monthReviews restaurant environment and key business indicators to identify problems and opportunities for improvement and action plan with team to achieve operational goalsManages cash over/short through effective cash control proceduresManages food cost by conducting inventory, ordering effectively, tracking throwaways and minimizing wasteManages labor by effectively scheduling against projected sales, proper delegation and managing productivityEnsures all policies and procedures are followed as well as compliance with labor and health lawsEnsures all preventative maintenance and cleaning activities occur and addresses equipment and facility issues in a timely manner