Remote Technical Support Specialist

Remote Technical Support Specialist, 24/7 Operations Center We are hiring Remote Technical Support Specialists for our 24/7 operations center. You review alerts, camera footage and vehicle data to confirm what has happened, check navigation data against real-world conditions and help disabled vehicles recover. The work suits calm, precise people who make sound decisions quickly. WHAT YOU WILL DO Review alerts, camera footage and vehicle data to confirm whether a collision or security event has occurred, then escalate to the emergency response team Respond to security alerts involving the vehicle Validate navigation data against real-world road conditions Identify recovery options for disabled or weather-affected vehicles Flag hazards involving vulnerable road users and emergency vehicles Take escalations from first-line specialists and route safety events to the emergency response team WHAT YOU BRING Sustained attention and fast anomaly spotting across live video and vehicle data Decisiveness under ambiguity on safety-critical calls in varied conditions Spatial reasoning and strong knowledge of road rules and traffic controls Strict procedural discipline and consistent execution of procedures Calculated, structured decisions; communication is internal and data-driven MINIMUM REQUIREMENTS Live in commuting distance to the Las Vegas, NV office 1+ year of analytical, technical, traffic or safety operations experience Strong attention to detail and comfort with long screen-based monitoring Fluent English Sound, fast decisions on safety-critical events with incomplete information Able to work rotating 24/7 shifts and pass a background check We are an Equal Opportunity Employer