Call Center Representative - Bilingual

The Call Center Representative will be responsible for receiving inbound and making outbound calls to interact with our customers and identify their needs or issues. Scheduling meter installation appointments will also be a primary task, along with confirmation of address and phone numbers of customers. This role is based in Brownsville, TX, and is a full‑time temporary position (2 years) with the opportunity to work remotely. Experience within the Utility or Transportation Industry is a plus. Bilingual proficiency (English/Spanish) is required. Starting pay is $21.00 per hour. Responsibilities Manage inbound and outbound calls in a timely manner while transacting the schedule information within the Call Management Software. Identify customers’ needs, clarify information, research issues, and provide solutions and/or alternatives. Maintain a courteous and friendly disposition when interacting with customers irrespective of their temperament. Build sustainable relationships and engage customers and staff by going the extra mile. Maintain open communications with technicians in the field if adding or changing orders. Perform other administrative duties as instructed by the Call Center Supervisors. Additional Requirements / Skills Strong phone and verbal communication skills along with active listening skills. Must be able to sit or stand at a workstation to interact with customers while using computers and a headset. Ability to work well with others in a team atmosphere. Must pass a background check and drug screening. Effectively communicate with department and operations teams and provide regular updates. Maintain accurate logs, spreadsheets, and system records related to inventory movement. Assist with periodic inventory counts and reconciliations. Assist with in‑office reviews of completed field work to verify quality, compliance, and documentation accuracy. Maintain accurate records and spreadsheets. Advanced degree or technical training is a plus. Minimum Qualifications High School diploma or GED. Bi‑lingual (English/Spanish) is required. Strong computer skills and proficiency in Microsoft Office (Excel, Word, Outlook, Teams). Experience working in a customer‑centric position and interacting with software applications to serve the customer. Benefits Paid Training Medical/Dental plans 401K plan Paid Time Off Paid Holidays Equal Opportunity Employer / EEO Statement Sparus Holdings is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability, or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. Reasonable Accommodation Requests Sparus Holdings is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or accommodation while seeking employment, please contact View email address on click.appcast.io. We will determine reasonable accommodation on a case‑by‑case basis. Know Your Rights The law requires Sparus Holdings to post a notice describing the Federal laws prohibiting job discrimination. For information regarding your legal rights and protections, consult the official “Know Your Rights” resources. Pay Transparency Sparus Holdings will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. For more information, see the Pay Transparency Non‑Discrimination Provision. #J-18808-Ljbffr