Host/Hostess

Host/Hostess

Host/Hostess play a very important role as they are the first touch point and responsible for creating a great first impression. A friendly, accommodating demeanor, as well as an ability to multitask, are essential for success in this position.

Essential Functions

• Greet the guests upon arrival
• Manager service rotation and Yelp Table Management System
• Answer the phone following the right telephone etiquette
• Seat guests
• Available to work a variety of hours, days and shifts, including weekends
• Ability to effectively communicate in order to perform and follow job requirements in written and spoken direction
• Ability to multitask calmly and effectively in a busy, stressful environment
• Work in a confined, crowded space of variable noise and temperature levels
• Able to move and lift up to 10 pounds, frequently move and/or lift up to 25 pounds, and occasionally move and/or lift up to 50 pounds
• Ability to stand and walk for an entire shift and move safely through all areas of the restaurant, which may include stairs, uneven or slick surfaces

Key Responsibilities and Duties

• Ensure the overall guest experience exceeds expectations and anticipate guests' needs
• Greet guests with a warm, sincere smile
• Use tact and good judgement when dealing with guest challenges and respond to guest needs with patience and courtesy
• Ability to recognize an intoxicated guest, refuse to over serve guests and seek out management with any concerns about a guest that appears intoxicated
• Understand and respond knowledgeably to questions about the restaurant and menu
• Comply with all safety and sanitation guidelines and procedures
• Successfully complete alcohol awareness training
• Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook
• Get along well with others and be a team player
• Other duties will be assigned as needed