Front Office Coordinator

Job Summary The Front Office & Sales Coordinator is responsible for delivering exceptional guest service while providing administrative and operational support to both the Front Office and Sales departments. This position serves as a liaison between guests, clients, and hotel departments to ensure seamless guest experience from reservation through departure. The ideal candidate is highly organized, detail-oriented, customer-focused, and thrives in a fast-paced hospitality environment. Experience: Minimum of one (1) year of hotel front office, reservations, or sales support experience required. Hospitality experience preferred. Experience with Marriott systems, FSPMS, CI/TY, GXP, or similar hotel operating systems is preferred. Responsibilities Front Office: Welcome guests in a friendly, professional manner while maintaining Five-Star Service Standards. Register arriving guests and process departures accurately and efficiently. Create, modify, and cancel guest reservations. Manage guest requests through GXP, Mobile Platform, and hotel communication systems. Coordinate room assignments, Mobile Keys, pre-arrival planning, and special requests. Balance the house daily and maintain reservation accuracy. Assist guests with questions, concerns, and service recovery. Support Front Desk operations by covering breaks, assisting during peak business periods, and working shifts as needed. Coordinate room service requests with the Food & Beverage department. Prepare guest welcome amenities, birthday cards, anniversary cards, and other special occasion requests. Answer incoming calls and direct inquiries to the appropriate department. Sales Coordination: Serve as the primary administrative support for the Sales department. Coordinate wedding and group room blocks from initial inquiry through event completion. Create group reservation links and maintain accurate rooming lists. Communicate with clients regarding room availability, rates, reservation updates, and group pickup. Process day-of group reservation changes and reinstate group no-show reservations when appropriate. Process complimentary reservations, site tour reservations, and other special bookings. Monitor CI/TY Lead Catcher and distribute new sales leads. Award Marriott Bonvoy Event Planner Points. Attend weekly Resume Meetings and assist in preparing group resumes. Coordinate VIP amenities, welcome gifts, and guest arrival details. Prepare group signage and Food & Beverage display cards. Generate post-group pickup reports and weekly/monthly sales reports. Answer Sales Department telephone inquiries and direct calls appropriately. Administrative Support: Perform data entry and maintain accurate records in Microsoft Office, CI/TY, FSPMS, and other hotel systems. Generate daily, weekly, and monthly operational and sales reports. Assist multiple hotel departments with administrative projects and special assignments. Maintain organized records and documentation while ensuring confidentiality. Support hotel operations through additional administrative and operational tasks as assigned. Provide administrative support to hotel departments including Front Office, Sales, Food & Beverage, Housekeeping, Engineering, Human Resources, and Accounting as business needs require. Qualifications Previous Front Office, Reservations, or Sales Coordinator experience preferred. Working knowledge of hotel property management systems, preferably FSPMS. Experience using Microsoft Office Suite, including Outlook, Excel, Word, and Teams. Strong organizational, communication, and time management skills. Excellent guest service and interpersonal skills. Ability to prioritize multiple tasks while maintaining accuracy and attention to detail. Ability to work independently and collaboratively with multiple departments. Professional appearance and demeanor. Flexible schedule, including mornings, evenings, weekends, and holidays based on business needs. Compensation $ - $ Equal Opportunity Employment Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr