Service Technician

Description & Requirements We are in search of a Chemical Specialist to join our growing team. This role will support ProWash Systems customers across the Food Service, Laundry, and Food Processing industries by providing expert technical service, equipment installation, and customer training. This role ensures safe, reliable, and effective chemical and dispensing systems are in place to meet customer needs while maintaining compliance with company standards and regulatory requirements. We are in search of a Chemical Specialist to join our growing team. This role will support ProWash Systems customers across the Food Service, Laundry, and Food Processing industries by providing expert technical service, equipment installation, and customer training. This role ensures safe, reliable, and effective chemical and dispensing systems are in place to meet customer needs while maintaining compliance with company standards and regulatory requirements. The Chemical Specialist collaborates closely with sales and service teams to deliver exceptional customer experiences, promote product and system solutions, and proactively identify opportunities to improve cleaning performance and operational efficiency. Responsibilities Include Install, maintain, and repair dispensing systems and commercial dish machines. Perform skilled mechanical and electrical work to troubleshoot, diagnose, and repair equipment, ensuring safe and efficient operation. Follow specifications, schematics, and manuals using appropriate tools and testing instruments. Train customers and coworkers on the safe and proper use of ProWash chemical systems and equipment. Independently assess customer cleaning needs and recommend system or product solutions that best meet expectations. Assist outside vendors or contractors by providing information or support during on-site work. Maintain detailed service records and documentation in accordance with company policies. Ensure compliance with HAZMAT, MSDS, EPA, and OSHA standards. Operate all tools and machinery safely, adhering to company safety policies and PPE requirements. Uphold the highest standards of professionalism, safety, and customer satisfaction. Perform other duties as assigned. The Ideal Candidate Will Have High school diploma or equivalent; technical training preferred. Demonstrated experience with chemical dispensing systems, electrical/mechanical repair, or industrial equipment service. Strong problem-solving and troubleshooting skills with mechanical and electrical systems. Excellent communication and organizational skills with a strong customer focus. Ability to work independently, manage multiple priorities, and travel daily to customer locations. Knowledge of HAZMAT, EPA, OSHA, and MSDS requirements. Physical ability to lift and move items over 50 pounds and work in environments requiring climbing, bending, or kneeling. Commitment to safety, teamwork, and continuous learning. Compensation & Benefits BradyPLUS offers competitive compensation and a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more. About Imperial Brady Imperial Brady is a leading North American distributor and solutions provider for cleaning and facility care, foodservice, and packaging. With more than 13,000 employees and a broad supply chain network, we deliver national scale with local expertise. Built on strong customer relationships and deep industry knowledge, we go beyond distribution—delivering Supplies + Support through expertise, service, and a commitment to making every customer touchpoint a plus. We offer a dynamic environment for our more than 13,000 employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits (medical, dental, vision), a 401(k) program with company match, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance. We are excited to invite talented individuals with a passion for excellence to join our team. Imperial Brady is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors. Our company is a Fair Chance employer, committed to providing opportunities for qualified individuals with past justice system involvement. We believe in assessing candidates based on their skills and experience. A conditional offer of employment will be contingent upon the successful completion of a background check, consistent with applicable federal, state, and local laws. Massachusetts Applicants It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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