Customer Service Representative

Customer Service Representative LAZ Parking Limited LLC Address Lowell, MA Compensation $18.00 - $19.00/hour Schedule Full time Job Type Customer service plus operations Description What's in it for you? $15/hour $300 bonus for 80 hours worked! Flexible Schedule - we are looking for AM, PM and Overnight shifts PayActiv – On-demand access to earned wages, get up to 50% of your earned wages immediately Paid training Free company uniform The following programs are available to help support you as a LAZ employee, free of charge. Health Coaching & Resources One-on-one health coaching is available to all employees whether you choose to enroll in LAZ Benefits or not. Employee Assistance Program (EAP) you and eligible members of your household have 24/7 access to confidential counseling. Additional Benefits: 401(k) with Employer Match Want to hear something crazy? Cars only spend 5% of their time driving. Where do they spend the other 95%? PARKED! LAZ Parking is one of the largest and fastest growing parking companies in the country. LAZ operates hundreds of thousands of parking spaces across the country. When it comes to parking, we’re the experts! We are also a PEOPLE FIRST company. We oftensay“parking is our industry but people are our passion.” Our mission is to “create opportunities for our employees and value for our clients”. If you’re looking to join a growing company led by passionate people committed to being the best – contact us today! The Spirit of the Position: The Customer Service Representative greets and creates a welcoming atmosphere for our customers and clients. How do you know if this is the right job for you?! You are: Dynamic. You’re charismatic, full of energy, and happy to help in any way you can. Dependable. Responsible is your middle name. You never disappoint because it’s not in your nature. Good under pressure. You don’t fold and get overwhelmed easily. Instead, you prefer chaos so you can kick its butt. Proficient in basic computer skills in the parking revenue control system Able to work with or without supervision Able to communicate professionally and effectively. Open to feedback, differing opinions and other points of view. Timely and demonstrates sense of urgency. Excellent team building and interpersonal skills. A team player and can help motivate your team. What will I do? Greet customer by name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base. Assist customers in lobbies, lanes, and in the parking office; help direct traffic. Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude. Add/delete accounts, and key in required information from monthly applications in the parking revenue control system. Assist with cashiering functions as needed. Oversee general maintenance of the garage – sweeping, wiping down surfaces and equipment, emptying trash, picking up trash, changing light bulbs, etc. Maintain and repair any malfunctioning parking equipment to ensure appropriate access to customers. Complete other related duties as assigned. Education: High school diploma or GEDpreferred but not required. Experience: Cash handling experience is preferred but not required. Parking industry experience is preferred but not required. Skills: Willingness to be flexible, work multiple facility locations. Ability to handle challenging and at times, emotionally charged situations. Ability to speak, read, and comprehend the English language. Must be able to make decisions independently and stay firm on decisions made (not easily persuaded). Physical Demands: Willingness to work in the elements – heat, wind, snow, rain, etc. Ability to lift, push and pull at least 10 pounds. Ability to stand, walk and run for extended periods of time. Ability bend, stoop, squat and lift frequently throughout a shift. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions. FLSA Status: Non-Exempt LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide #J-18808-Ljbffr Tier1usa