Customer Service Representative

Salary: $3,275.00 - $4,094.00 Monthly
Location : El Centro, CA
Job Type: Full-Time
Job Number: 202400216
Department: Finance
Division: Customer Service
Opening Date: 05/28/2026
Closing Date: 6/11/2026 5:00 PM Pacific


Job Description

Summary: Under general supervision, bills, receives, and posts utility payments, transient occupancy tax accounts, and other City revenues; responds to customer and general public inquiries and complaints; performs related responsibilities as required.

Distinguishing Characteristics: Receives supervision from the Customer Service Supervisor.

Essential Job Functions

Essential Job Functions : Essential functions, as defined under the Americans with Disabilities Act, may include any of the following tasks, knowledge, skills and other characteristics. The list that follows is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks.

• Receives, posts, and balances cash receipts for utility billing and various user fees such as library charges, vehicle impound expenses, special permit fees, police and fire services, animal control services, and records duplication.
• Balances daily bank deposits.
• Bills monthly utility services.
• Responds to inquiries and complaints regarding utility service; reviews meter readings; makes adjustments as required.
• Processes orders for utility service; prepares work order for utility field representatives.
• Maintains meter records.
• Tracks delinquent and non-sufficient fund related accounts, sends delinquency and shut-off notices, and arranges for water shut-off.
• Reviews eligibility of residents to receive utility users tax low income exemption.
• Reviews and applies credits and charges to accounts.
• Receives, posts, and balances transient occupancy tax payments.
• Receives and distributes mail and phone calls for the Finance Department.
• Issues purchase order numbers to City personnel.

The preceding activities have been provided as examples of the types of work performed by positions assigned to this job classification. The City reserves the right to add, modify, change, or rescind work assignments as needed.

Minimum Qualifications


QUALIFICATIONS GUIDELINES:
Education/Experience/Training:
REQUIRED:

• Equivalent to high school graduation.
• One (1) year of experience in a clerical accounting or bookkeeping position involving public contact and customer service/relations.
• Possession of a valid Class C California driver's license and an acceptable driving record.

DESIRABLE: Some course work or training in accounting principles; ability to speak Spanish is desirable.

Special Requirements

Knowledge of:
Accounting methods and procedures; public relations techniques; general office procedures; basic math.
Skills:
Operate ten-key calculator quickly and accurately, and standard office equipment such as a typewriter, computer terminal, and cash register.
Ability to:
Complete accounting records on schedule; communicate tactfully and effectively with the general public; understand and follow oral or written instructions; file alphabetically and numerically.
If you have a disability that requires assistance at any point in the recruitment process (for example, filling out applications, testing, interviewing), please notify the Human Resources Department. The City of El Centro performs job-related medical/physical evaluations and pre-employment/promotional drug screening. EEO/ADA.
The City of El Centro offers a competitive compensation package which include medical, dental vision, life insurance, mental health counseling, short-term and long-term disability. Total compensation includes not only your salary, but also the benefits paid by the City on your behalf. These City provided benefits add significantly to the overall value of your compensation.

Benefits

• Health Insurance is available at a shared cost. The City will subsidize a percentage of the medical premium and employee is responsible for the rest. The percentage subsidized by the City depends on coverage plan chosen
• All plans include vision and dental insurance
• Basic life Insurance is fully subsidized by the City. (The coverage amount varies depending on the position classification and resolution with the City)
• Optional Supplemental Life and Dependent Insurance is available at the employee's expense.
• Worker's Compensation is paid by the City
• Deferred Compensation (457b Plan) is available at the employee's expense
• Tuition Reimbursement up to $1,000 per calendar year subject to pre-approval and availability of funds

Pay Practices
This position is paid on a biweekly basis.


Retirement
CalPERS - Employee/Employer contributions.


Holidays
15 paid holidays per year. The City recognizes the following holidays:

• New Year's Day
• Martin Luther King, Jr. Day
• President's Day
• ½ Good Friday
• Memorial Day
• Juneteenth
• Independence Day
• Labor Day
• Veteran's Day
• Thanksgiving Day
• Friday after Thanksgiving
• ½ December 24th
• Christmas Day
• ½ December 31st
• Birthday Holiday