Supervisor, Cage-Ex

JOB SUMMARY A Cage Shift Supervisor is responsible for monitoring and verifying all cash transactions for departments and ensuring compliance with company internal controls, policies and procedures. ESSENTIAL DUTIES AND RESPONSIBILITIES Adhere to all administrative policies (Owensboro Racing & Gaming Policy & Procedure Manual and departmental procedures), safety rules and health regulations. Direct, train, monitor and assign tasks to cage personnel. Provide exceptional customer service to all external and internal customers and patrons, communicating in a pleasant, friendly, and professional manner at all times. Maintain a professional work environment with cage personnel. Work odd or unusual hours, including weekends, holidays and overtime. Exercise strong motivational commitment to the organization, speaking accurately and clearly to co‑workers and guests. Exhibit strong knowledge of the cage procedures in a large‑scale operation, ensuring proper customer transactions by verifying large amounts of money exchanges and conversions, counting, verifying, and signing for banks assigned, maintaining accurate records, operating computer/equipment and performing cage cashier duties as necessary. Adhere to Title 31 procedures. Ensure excellent customer and employee service and arbitrates disputes professionally. Maintain a flexible schedule to open and close the cage as necessary. Exercise basic knowledge in management, human resources and budgeting. Maintain knowledge of all paper flow with all departments. Maintain knowledge of all ATM and kiosk drops. Assist with drop/soft count and Mutuels to ensure all departmental procedures are adhered to. Maintain strong knowledge with money handling, counting and complex mathematical skills. Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learning guests’ names and preferences, connecting with them individually and professionally, smiling, making eye contact and verbally greeting guests from arrival to departure, providing fast and friendly service). Be a team player: work toward team goals, foster a collaborative and positive work environment, put the team first, assist coworkers, treat all coworkers with kindness, courtesy and respect, maintain openness to coaching, learning and improving, and be receptive to change. Develop thorough knowledge of services, room locations, amenities and surroundings, providing accurate directions and information for guest inquiries about promotions and special events. Maintain courteous, positive, professional working relationships with all Owensboro personnel and the general public. Work under pressure, maintain regular and punctual attendance, including working odd and unusual hours, weekends and holidays. Perform additional duties and responsibilities as necessary or assigned. REQUIRED SKILLS AND ABILITIES Available to work when needed, including weekends, holidays and nights. EDUCATION AND EXPERIENCE High school diploma or equivalent. Must have two (2) years of experience in demonstrating supervisory abilities involving cash handling. Prior experience and a gaming background preferred. Able to obtain and maintain a valid Kentucky gaming/racing license. PHYSICAL REQUIREMENTS & WORKING CONDITIONS The employee is regularly required to stand, speak, hear, use hands, and reach with hands and arms. The employee may occasionally be required to sit. Specific vision abilities include close and distance vision, color and depth perception, and peripheral vision. The employee must occasionally lift and/or move up to ten (10) pounds. The work environment characteristics described here are representative of those encountered by an associate while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. When working in the office, the noise level is moderately quiet. When on the casino floor, the noise level may be loud, and the employee will possibly be exposed to cigarette smoke on the casino floor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. #J-18808-Ljbffr