PATIENT CARE ASSISTANT- BH

divh2Patient Care Assistant- BH/h2pThe Patient Care Assistant supports the department by providing direct patient care (i.e. clinical and administrative duties). Patient Care Assistant will be cross-trained and expected to perform duties outlined in Track 1 and Track 2./ppTrack 1 - Responsible for completing a variety of medical/administrative related tasks in support of the medical/psychiatric provider./ppTrack 2 - Works with the Behavioral Health, Medical Care Dental Care Department Interdisciplinary Team to support the medical/psychiatric provider in the provision of clinical and administrative assistance to patients./ppEssential Job Responsibilities:/pulliMaintain effective communication with patients in reference to wait time, patient needs, expectations and patient feedback./liliEscort patients to the different areas within the medical office (check-in/out, lab, exam room)./liliComplete all tasks sent via EHR by the requested timeframe./liliEnsure compliance with health centers policies and procedures as it relates to medical examination of every patient seen./liliAdministrative Duties - Track 1:/liulliEnsure proper and timely check-in of patients and prepare patients for medical examinations./liliAssist with the coordination of patient flow./liliEnsure proper patient identification using a minimum of two (2) patient identifiers as per national patient safety goal requirements./liliSchedule follow-up appointments for patients./liliTimely and accurate documentation./liliReceive/send documents via fax per provider request./liliMake phone calls and document in EHR per provider request./liliRecord pertinent information on forms./li/ulliAdministrative Duties - Track 2:/liulliEnsure proper and smooth operational flow as it relates to patient visits (i.e. prioritizes patient flow based on medical needs)./liliEnsure proper patient identification using a minimum of two (2) patient identifiers as per national patient safety goal requirements./liliReview and document patient vital signs in the HER./liliUpdate and record patient information in the EHR: Allergies, reconcile medication list, review immunizations, history forms and other information as required./liliPrepare and review next day patient schedules care requirements to maintain patient flow./liliAssist with the completion of forms as needed: Women Infant Children (WIC), Pre-operative Surgical, Work Excusal/Return to Work and Proof of Pregnancy/liliEnsure proper Patient Health Questionnaire-9 (PHQ-9)- Depression screening for risk of suicide for every new and follow up patient./li/ulliClinical Duties - Track 1:/liulliCollect and accurately documents patient vital signs in the EHR./liliReport abnormal findings to the Registered Nurse and/or Medical/psychiatric Provider./liliPrepare venipuncture forms./liliPrepare Advance Beneficiary Notice (ABN) forms as required and inform patients of any costs associated with lab draws./liliPrepare and complete lab orders/requisitions./liliEnsure proper collection, labeling and processing of all specimens using a minimum of two (2) patient identifiers prior to drawing blood./liliAssist Medical Providers with medical procedures/testing by performing: Electrocardiogram (EKGs), vision and hearing test, diabetic, foot/monofilament test, fall risk assessment (65 over), waived testing, results documentation log Maintenance (blood glucose, A1C, strep, urine dipstick, urinalysis, pregnancy, Immunochemical Fecal Occult Blood Test (iFOBT), influenza AB)./liliReview visit summary with patient upon discharge by provider./liliEnsure proper processing and specimens are securely enclosed for transport to lab/li/ulliClinical Duties - Track 2:/liulliPrepare rooms for clinical examination and patient procedures as directed./liliEnsure materials/supplies/equipment are fully stocked and available./liliAssist Medical Providers with procedures/testing and ensures proper documentation in medical record: Pap smear, colposcopy, biopsy, vaginal cultures, pelvic/breast exam, male exam, incision and drainage, throat cultures, nebulizer treatments and other procedures as indicated by the provider./liliObtain and review medical records of all diagnostic/lab reports./liliCollect, transport, disinfect and prepare instruments for sterilization process in accordance with policy and procedure./liliPerform high-level disinfection (HLD) and sterilization of instruments, as assigned and as per manufacturers guidelines./liliEnsure the following are entered in patient EHR: Chief complaint, history of present illness, problem list, health reminders, patient history, social history, family history, medical/surgical history, and assesses for recent hospitalizations./liliPerform PHQ-9 Depression screenings./liliPlace orders for the following: Laboratory testing, standing orders, referrals and update status of any open referrals, new medication and/or medication refills, vaccines and/or injections./liliEnsure proper ICD-10 coding/charges per diagnosis as per medical provider instructions./liliComplete pre-visit planning for assigned scheduled patients, 2 days prior to visit./liliEnter Uniform Data System (UDS) Healthcare Effectiveness Data and Information Set (HEDIS) measures./liliEnter self-management goals and plan of care/liliProvide accurate and timely documentation within the same day of intervention and enter other information as requested by providers./li/ulliQuality Assurance/Compliance:/liulliEnsure examination rooms are in compliance with Occupational Safety and Health Administration (OSHA) and Joint Commission (JC) standards./liliEnsure proper documentation/logging and disposal of medication into the hazardous/black box./liliReceive training and undergo competency assessments based on evidence-based guidelines and manufacturer instructions for use./li/ulliSafety/Cleanliness:/liulliEnsure cleanliness of clinic area and examination rooms./liliReport any cleaning or safety observations to the Registered Nurse and/or Office Manager./liliMaintain agency guidelines relating to safety, outreach and confidentiality./liliEnsure proper hand washing according to Centers for Disease Control and Prevention guidelines./liliMaintain and follow infection control standards and Universal Precautions as per policy and procedure./liliProvide feedback observations on risk management/safety assessments in work area to Registered Nurse and/or Office Manager./liliUnderstand and appropriately act upon assigned role in Emergency Code System./liliUnderstand and perform assigned role in Agency Continuity of Operations Plan (COOP)./li/ulliCulture of Service: 3 Cs:/liulliCompassion: Greet internal or external customers (i.e. patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone and nonverbal language./liliListen to the internal or external customer (i.e. patient, client, staff, vendor) attentively, reassuring and understanding of the request and providing appropriate options or resolutions./liliCompetency: Provide services required by following established protocols and when needed, procure additional help to answer questions to ensure appropriate services are delivered./liliCommitment: Take initiative and anticipate internal or external customer needs by engaging them in the process and following up as needed./liliContact Responsibility: Responsible for internal and external contacts (i.e. working with people in a respectful, sensitive and professional manner) is frequent and important./li/ulliPhysical Requirements:/liulliThis work requires the following physical and sensory activities: constant talking in person, talking on the phone, hearing/visual acuity and exposure to blood borne pathogens and hazardous materials. Frequent, walking, standing, sitting and bending. Work is performed in office and laboratory setting./li/ulliOther:/liulliParticipate in health center developmental activities as requested./liliOther duties as assigned./li/ulliTravel Requirements and Details:/liulliTravel between Care Resource locations as needed./li/ulliWork Experience:/liulliExperience working with behavioral health patients and working knowledge of mental health and substance use disorders, harm/li/ul/ul/div