Automotive Service Advisor/Consultant

Job Description

Job Description

Tom's Volkswagen of Union is seeking an organized and detailed Service Consultant / Advisor.

Service Advisor responsibilities

• Greeting customers promptly

• Obtaining customer and vehicle information

• Clearly reporting all vehicle symptoms as described by the customer

Determining and recommending needed maintenance based on age, mileage and history of vehicle

• Prepare a complete and accurate estimate of cost for labor and parts

• Establish follow up time

• Monitor the progress of each vehicle throughout the day, and updating customers frequently

• Verifying that the final invoice reconciles with the work performed on the repair order• Explaining all completed work and charges to customers

• Knowledge of basic computer systems, ie: excel, word, etc..

• Taking care with the handling of the customers vehicle and property while in your care

Job Requirements

• Proven record of achieving exceptional Customer Satisfaction

• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must

• Above average energy level

• A desire for a long term career with a growing organization
• Personal and professional integrity

• Dealertrack computer experience a plus

Toms River Auto Group is a vibrant company with fun and energetic employees! Our dealer group is comprised of Toms River Volkswagen, and Toms River Mitsubishi, and also our newest acquisition- Tom's Volkswagen of Union.

Company Description

Toms River Auto Group is a vibrant company with fun and energetic employees! Our dealer group is comprised of Toms River Volkswagen, and Toms River Mitsubishi, and also our newest acquisition- Tom's Volkswagen of Union.