Guest Services Inventory Specialist

Job Description

Job Description

Summary

The Guest Services Inventory Specialist will assist Guests, Stores and Corporate Office needs while providing exceptional service and delivering results that contribute to the company mission. The Guest Services Inventory Specialist will address issues regarding merchandise including but not limited to; returns, orders, shipping, Point of Sale (POS), Stock Keeping Unit (SKU) research, inventory and store process compliance. This Teammate will ask questions to determine the root cause/issue, research and identify potential solutions, or escalate to the appropriate party to identify appropriate solutions. The Guest Services Inventory Specialist handles confidential financial and personal information and must follow all Payment Card Industry (PCI) compliance standards.

Essential Duties and Responsibilities
This description intends to describe the general nature and level of work performed by Teammates assigned to this job. It is not intended to include all duties, responsibilities and qualifications. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Efficiently utilize Buckle’s Point of Sale (POS) systems and AS400 to provide assistance to Guests.
• Process merchandise returns and investigate in depth if needed.
• Process and complete Return to Vendor pieces (RTV).
• Correspond and follow up with tickets involving operational processes of orders and/or order management systems.
• Fulfill aged and express orders to expedite the shipment process.
• Create and print shipping return labels.
• Communicate with stores to ensure service level agreement (SLA)is reached with reservations.
• Handle ship to store and ship from store communication and compliancy.
• Investigate and resolve return to shipper packages.
• Assist in various inventory related projects.
• Escalate issues to the appropriate Teammate/department as necessary.
• Provide assistance to stores by locating stock keeping units (SKU’s) for limited products.
• Assist in the transportation of returned merchandise between buildings.
• Fulfill mission statement by performing job duties with a high level of customer service while contributing to a positive team spirit.
• Special projects and other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Education and/or Experience

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Physical Demands

The physical demands described here are representative of those that must be met by a Teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the Teammate is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The Teammate is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The Teammate must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

While performing the duties of this job, the Teammate regularly works in an office setting. The noise level in the work environment is usually moderate.

Equal Employment Opportunity
Buckle is committed to hiring and developing the most qualified Teammates from the available workforce in the communities we serve.

Equal employment opportunity has been, and will continue to be, a fundamental principle at Buckle, where employment is based upon personal capabilities and qualifications without discrimination and retaliation because of veteran status, uniformed service member status, race, color, national origin or ancestry, creed, religion, sex, sexual orientation, gender identity or expression, age, pregnancy (including childbirth, lactation, and related medical conditions), national origin or ancestry, physical or mental disability, genetic information (including characteristics and testing), or any other protected characteristic as established by applicable local, state, or federal law. For state specific information, refer to the State Law Supplements found on the Teammate Center, under Human Resources.