Commercial HVAC/Refrigeration - Service Manager

Job Summary Commercial HVAC/Refrigeration- Service Manager for new start-up location – Commercial HVAC/Refrigeration Service Manager is responsible for leading and scaling field service operations supporting commercial refrigeration customers across Seacoast Service Partners’ Florida footprint. This role oversees technicians, dispatch coordination, service quality, safety, customer satisfaction and assists with all daily functions of the business as needed. Essential Functions Lead day-to-day service operations Manager technician performance, scheduling, and productivity Partner with dispatch and CSR teams to optimize service delivery Serve as escalation point for commercial customers Drive preventive maintenance and emergency response execution Monitor KPIs including labor efficiency, callbacks, revenue, and margin Enforce safety, EPA compliance, and company policies Support recruiting, onboarding, and training initiatives Supervisory Responsibilities Directly supervises Commercial Refrigeration Technicians and may oversee leads or supervisors depending on market structure. Pay $75,000.00 - $110,000.00 per year plus bonus Requirements Required Qualifications 7+ years of commercial refrigeration experience 3+ years in service management or supervisory role EPA Universal Certification Valid driver’s license Strong leadership and operational management skills Preferred Qualifications Multi-branch or private-equity-backed service organization experience Service Titan or similar field service platform experience Financial and KPI-driven operational leadership Competencies Operational leadership Team development and accountability Customer relationship Management Financial acumen Communication and conflict resolution Safety and compliance leadership Physical Requirements Ability to visit job sites, sit, stand, walk, drive for extended periods, and occasionally lift up to 25 lbs. Work Environment Combination of office, field, and mechanical service environments. Benefits 401(k) matching Company truck Dental insurance Fuel card Health insurance Life insurance Paid time off Retirement plan Vision insurance Work Location: Hybrid #J-18808-Ljbffr Shamrock Plumbing