Field Support Engineer

Job Description As a field Support Engineer, you will be asked to travel throughout your assigned service area with a company vehicle to build customer relations and apply your technical expertise to on-site projects as you oversee field service deliverables, establish operational quality and assure customer satisfaction. You will provide customer support by performing on-site installation services and oversee any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. You will check out and approve operational quality of system equipment, instruct customers in the operation and maintenance of the system and serve as company liaison with customers on administrative and technical matters for assigned projects. You can expect day and overnight trips. You will report to the Territory Services Manager and work from the Columbus, Ohio area. Your work will be primarily remote, with 50% commutable travel to customers within the region. Your Responsibilities You will perform project management function for customer projects including needs identification, scheduling, tracking, and reporting. You will provide services to support the installation, startup, maintenance, and operation of automation control systems and advanced manufacturing software applications, drive systems, manufacturing systems, industrial networks, and the individual products that comprise these systems. You will evaluate and approve operational quality of system equipment and serve as company liaison to the customer for multiple topics. You will participate in the establishment, measurement, and achievement of customer satisfaction metrics. You will develop and write documentation (validation project plans, standard operating procedures, qualification summary reports, system audits, technical reports, traceability matrix...). You will need to communicate with Rockwell Automation and customer management regarding project details. The Essentials - You Will Have Bachelor's Degree Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening. Ability to travel 50% of the time. A valid driver's license. Preferred - You Might Also Have Bachelor's Degree in Manufacturing, Industrial Automation, Engineering, or Technology-related field Typically requires minimum 5+ years of related experience Experience in industrial automation in Pharmaceutical, Food & Beverage, Metals, Water/Wastewater or others PLC programming experience, using RSLogix 5, 500, 5000, and FactoryTalk Studio software Studio5000, ControlLogix, CompactLogix PowerFlex products and applications Ethernet/IP, Stratix Switches Servo/Motion control Low Voltage PowerFlex Drives or Medium Voltage Drives Multiple networks, including EtherNet, ControlNet, and DeviceNet What We Offer Health Insurance including Medical, Dental and Vision 401k Paid Time off Parental and Caregiver Leave Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life. To learn more about our benefits package, please visit at We are an Equal Opportunity Employer including disability and veterans. If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at View phone number on click.appcast.io. This position is part of a job family. Experience will be the determining factor for position level and compensation. At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles. #J-18808-Ljbffr