Medical Assistant

Medical Assistant / New Patient Coordinator Suburban Endocrinology and Diabetes Center is seeking a compassionate, organized, detail-oriented, and motivated Medical Assistant / New Patient Coordinator to join our growing team. Important About This Position This is not solely a Patient Coordinator position. The individual hired for this role will be expected to perform the full range of Medical Assistant duties, in addition to serving as a New Patient Coordinator. The ideal candidate should be comfortable balancing direct patient care, clinical and administrative Medical Assistant responsibilities, prior authorizations, patient communication, and new-patient coordination. Position Summary / Responsibilities As a Medical Assistant, responsibilities will include: Process prescription refill requests. Complete medication and procedure prior authorizations. Answer incoming patient phone calls and return patient messages promptly. Coordinate and order laboratory tests and diagnostic procedures as directed by providers. Educate and train patients on Continuous Glucose Monitoring (CGM) devices. Administer injections as directed by providers ( if needed) Accurately document patient information in the electronic medical record (EPIC experience preferred). Coordinate with pharmacies, laboratories, insurance companies, and other healthcare providers. Perform other Medical Assistant duties as assigned based on the needs of the providers and practice. In addition to regular Medical Assistant duties, this position will also serve as a New Patient Coordinator, including: Coordinate and prepare new patients for their initial consultation. Verify insurance eligibility and coverage. Review the patient's diagnosis, reason for referral, and scheduling needs. Ensure the patient is appropriately scheduled with our practice. Obtain all pertinent medical records, laboratory results, imaging reports, referral documentation, and other records needed for the consultation. Contact patients, referring physicians, hospitals, and other medical offices when additional information or records are needed. Review new-patient information before the appointment to help ensure required documentation is available for the provider. Follow up on missing records, referrals, insurance information, or other requirements before the patient's consultation. Qualifications Medical Assistant certification preferred, or equivalent clinical experience. Previous experience working as a Medical Assistant in a physician's office or clinical setting preferred. Previous endocrinology, diabetes, primary care, or specialty-practice experience is a plus. EPIC Electronic Medical Record experience preferred. Experience with insurance verification, prior authorizations, referrals, and medical records strongly preferred. Knowledge of diabetes management, insulin therapy, and CGM devices is an advantage; training can be provided. Knowledge of medical terminology. Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Excellent attention to detail. Ability to manage both clinical MA responsibilities and administrative/patient coordination responsibilities. Professional, dependable, compassionate, and team-oriented. Benefits Competitive pay based on experience Paid Time Off (PTO) Health, Dental, and Vision Insurance 401(k) with employer match, if applicable Paid Holidays Opportunities for training and professional growth Supportive and collaborative work environment If you are an experienced Medical Assistant who enjoys both hands-on patient care and coordinating the details necessary to prepare patients for their appointments, we encourage you to apply. #J-18808-Ljbffr SUBURBAN ENDOCRINOLOGY AND DIABETES CENTER, PLLC