Residential Security Agent

Job Title: Residential Security Agent We are currently looking to hire a Residential Security Agent to join our team embedded with our client in Palo Alto, CA. This position requires working onsite. Job Description The Residential Security Agent (RSA) will serve a critical security function while maintaining a customer service-focused approach. The RSA will act as a member of the client's residential physical security team providing onsite security services. The individual will monitor access control systems, support incident management, and coordinate emergency response. This is a full-time position working 12-hour shifts including 24/7 coverage including weekends and holidays on a rotating schedule (days / nights). Schedules will be established in advance for a '4/3 and 3/4' schedule. Responsibilities Act to support threat management and emergency response and be the first point of contact for client security needs. Monitor and manage camera system, access control technology and other security tools. Monitor critical facility functions as assigned by the client. Advise and take action addressing unknown visitors, phone calls, and other contacts. Maintain excellent rapport and open lines of communications regarding client needs, requests for support, service issues, and deliverables. Provide a high standard of customer service delivery for clients, guests, and staff. Ensure client deliverables are met across the full suite of security services. Proactively communicate with clients regarding risks to personnel, property, or privacy. Ensure completion of any client required plans, surveys, or reports. Assist with customer service issues to ensure a consistently high level of service. Communicate with co‑workers, management, clients, and others in a courteous and professional manner. Conform with and abide by all regulations, policies, work procedures and instructions. Required Qualifications All required licenses and certification requirements, including: Current CA state guard card (unarmed position). Must have current CPR/AED/First Aid certificate. A successful track record operating within a high‑touch, customer service environment. Appropriate professional bearing and customer service skills. Ability to adapt well to fast‑paced environments with changing circumstances, direction, and strategy. High ethical standards with proven ability to handle highly confidential and sensitive information, excellent judgment, discretion, and diplomacy. Excellent written and verbal communication skills. Skilled in synthesizing facts, concepts, and principles. Emotional intelligence and a customer‑focused approach. Valid Driver’s License. Agent must be of a physical standard to be able to: patrol a large, sprawling property almost entirely on foot, often covering long distances and navigating physically demanding terrain; assist client if injured or need evacuating. Preferred Qualifications Operational experience with residential security teams, executive protection details and/or high‑profile corporate security teams. Executive Protection and/or Tactical training (Military/Law Enforcement). Compensation & Benefits The HSA medical plan covers 100% of the premium for employee‑only coverage. The PPO medical plan requires an employee contribution for employee‑only coverage; for both plans, Concentric covers a substantial portion of the premium for dependents. Concentric also offers an HSA employer contribution. Medical FSA. Employer‑paid insurance: life, STD, LTD, and AD&D. Paid holidays. Paid leave (vacation, sick, parental). Pet insurance. National discount employee program. Employee Assistance Program for personal needs. Credentity Protection – Eclipse Digital Protection by Concentric. Free access to our Risk Intelligence Dashboard and GEAR App – providing 24/7 access to trusted risk intelligence and remote support, helping you stay informed, prepared, and protected wherever you operate. Dedicated Security and Intelligence Training Programs for professional development. Coaching and mentoring opportunities. Equal Opportunity Employment Concentric and SPS Global are proud to be an equal opportunity employer. We encourage people from all backgrounds to apply. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. #J-18808-Ljbffr Concentric