Customer Service Rep (QTC)

Full-time

Three Wire Systems

Bedford, PA

Job Description
Job Description
MyAdvisor/VetAdvisor care coordination program provides expert care for those that serve others. From behavioral health to career development, MyAdvisor will triage individual needs to find the best resources for ongoing support.
With over 12 years of proven success, MyAdvisor provides support to those who are responsible for the safety and welfare of others. Three Wire delivers practice, preventative, and integrated care coordination to private and public sector employers. This care coordination, in turn, supports clinical tele-behavioral health, holistic wellness, navigational advocacy and family stability, and thus helps individuals thrive in their career and family life.
Job Summary:
Responsible for answering, processing, and documenting all calls from customers and representatives. Acts as service liaison between the customer and internal operational staff and delivers exceptional customer service at all touch points.
Shift: Monday, Tuesday, Wednesday, Saturday 8:30am-7pm
Location: Must live within 90 minutes driving distance of Bedford, PA.
Training: 2 weeks onsite training
Essential Duties and Responsibilities:
Provides clients with customer service by determining call requirements, responding to inquiries, resolving customer issues and fulfilling customer requests
Triages customer needs to include verification of demographics, appointment inquires, and mileage check inquires
Clarifies customer inquiries by researching, locating, and providing information to the appropriate entities
Resolves customer concerns and appropriately escalates any unresolved matters in a timely manner to the next appropriate department or level
Promotes electronic communication services by recognizing opportunities to utilize advanced case management technology
Accurately documents all call information in case management system according to standard operating procedures
Efficiently utilizes tools and available resources such as: ECW, UCM, examinee portal, and other tools as necessary
Any other duties as assigned
Competencies:

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Vacancy posted 4 days ago

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