Head of Member Support & AI Operations (Remote)

Ladders

Ladders, a leader in healthcare staffing, seeks a Director of Member Support to own strategy and execution of a high-volume, remote support organization. You will build scalable processes, raise service quality, and drive measurable performance in a regulated environment.

You will partner with cross-functional teams to enhance the member experience, introduce responsible AI and automation, and set tight quality standards while reporting KPIs and coaching for improvement.

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Vacancy posted 2 days ago

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